Human Resource Assistant

Position Summary

The Human Resource Assistant provides support to employees and managers regarding Human Resources processes, policies, systems, and Hire-to-Retire activities. This role handles a high volume of inquiries through phone, chat, text, and other communication channels, providing accurate, timely, and professional resolutions. Portuguese language proficiency is a critical requirement for this role.

Key Responsibilities

• Handle a high volume of incoming employee and manager inquiries through phone, chat, text, and other communication channels
• Perform day-to-day transactional processing in Workday and other HR-related systems
• Research inquiries and provide accurate and timely solutions using knowledge bases and desktop tools
• Provide guidance and support related to Workday, Kronos, and other HR systems
• Listen carefully to callers, understand their needs, and communicate appropriate solutions clearly
• Adhere to HR Operations Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and established procedures
• Create and maintain complete, accurate, and detailed records of employee and manager interactions in the case management system
• Document issues, actions taken, and proposed resolutions professionally and thoroughly
• Escalate complex or unresolved issues to Tier 2 HR Service Center Specialists or management as appropriate
• Maintain strict confidentiality and protect sensitive employee and company information
• Provide professional, efficient, courteous, and customer-focused service
• Identify recurring issues, escalation trends, and opportunities for process improvement
• Assist with improving HR communications, processes, and operational efficiency
• Collaborate effectively with HR colleagues, managers, and internal stakeholders
• Maintain positive working relationships across a diverse employee and manager population
• Ensure compliance with applicable laws, regulations, company policies, and HR procedures

Required Qualifications

• High school diploma or GED required
• Portuguese language proficiency is a critical requirement for this role
• 1-2 years of experience in Human Resources, HR Operations, customer service, or a call center environment preferred
• Strong verbal and written communication skills
• Strong customer service and problem-solving abilities
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Ability to manage multiple inquiries and priorities in a fast-paced environment
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint

Preferred Qualifications

• Bachelor's degree in Human Resources, Business, or a related field
• Experience with Workday or other HRIS platforms
• Experience with case management systems or HR service portals
• Knowledge of HR Operations and Hire-to-Retire processes
• IHRIM and/or SHRM certification
• Six Sigma certification
• Experience working in a shared-services or HR service center environment

Pay & Schedule

• Pay range: $20 to $25 per hour
• Contract Length: 12 Months with the possibility of extensions
• Work Arrangement: Hybrid - 3 days onsite per week
• Location: Boca Raton, FL

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans)
• Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
• 401(k)-retirement savings
• Life & disability insurance
• Employee assistance program
• Legal support
• Pet insurance
• Employee discounts with preferred vendors