Human Resource Assistant

Duration: 12-Month Contract | Work Arrangement: Hybrid (3 days onsite per week)

About the Role

We are seeking a customer-focused Human Resources Assistant to support employees and managers by responding to HR-related inquiries and providing guidance on HR processes, policies, and systems. This role operates in a fast-paced service center environment and requires excellent communication, problem-solving, and customer service skills. The ideal candidate will be comfortable handling a high volume of calls, chats, and case requests while maintaining accuracy, professionalism, and confidentiality.

Responsibilities

• Serve as a first point of contact for employee and manager HR inquiries via phone, chat, and other communication channels.
• Process HR transactions in Workday and other HR systems.
• Provide accurate and timely responses using knowledge bases, case management systems, and internal resources.
• Assist employees with HR-related processes, policies, and system navigation, including Workday and timekeeping systems.
• Maintain detailed and accurate records of all interactions within the case management system.
• Escalate complex issues to appropriate HR specialists when necessary.
• Deliver exceptional customer service while meeting established service level agreements (SLAs) and performance metrics.
• Protect confidential employee information and comply with company policies and applicable regulations.
• Identify trends, process improvements, and opportunities to enhance employee support and operational efficiency.
• Collaborate effectively with colleagues, managers, and stakeholders across the organization.

Requirements

• High School Diploma or GED required.
• Bilingual in English and Portuguese.
• 1-2 years of experience in Human Resources, HR Operations, customer service, or a call center environment.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Ability to work independently and as part of a team.
• Strong customer service and problem-solving skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Experience with Workday or other Human Resources Information Systems (HRIS).
• Experience using case management platforms or HR portal technologies.
• SHRM, IHRIM, or similar HR certifications.
• Six Sigma certification or process improvement experience.

Schedule

Monday-Friday, between 8:00 AM and 6:00 PM ET. Shift assignments will be determined based on business needs and assigned on the employee's start date. Candidates cannot select their preferred shift.

Benefits

Full-time employees are eligible for benefits options such as health coverage, life insurance, disability insurance, and 401k benefits.