Human Resource Assistant

Contract role in Boca Raton, FL – 12 months with possible extensions.

About the role

The Human Resource Assistant provides support to employees and managers regarding Human Resources processes, policies, systems, and Hire-to-Retire activities. This role handles a high volume of inquiries through phone, chat, text, and other communication channels, delivering accurate, timely, and professional resolutions.

Responsibilities

• Handle a high volume of incoming employee and manager inquiries through phone, chat, text, and other communication channels.
• Perform day-to-day transactional processing in Workday and other HR-related systems.
• Research inquiries and provide accurate and timely solutions using knowledge bases and desktop tools.
• Provide guidance and support related to Workday, Kronos, and other HR systems.
• Listen carefully to callers, understand their needs, and communicate appropriate solutions clearly.
• Adhere to HR Operations Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and established procedures.
• Create and maintain complete, accurate, and detailed records of employee and manager interactions in the case management system.
• Document issues, actions taken, and proposed resolutions professionally and thoroughly.
• Escalate complex or unresolved issues to Tier 2 HR Service Center Specialists or management as appropriate.
• Maintain strict confidentiality and protect sensitive employee and company information.
• Provide professional, efficient, courteous, and customer-focused service.
• Identify recurring issues, escalation trends, and opportunities for process improvement.
• Assist with improving HR communications, processes, and operational efficiency.
• Collaborate effectively with HR colleagues, managers, and internal stakeholders.
• Maintain positive working relationships across a diverse employee and manager population.
• Ensure compliance with applicable laws, regulations, company policies, and HR procedures.

Requirements

• High school diploma or GED required.
• 1-2 years of experience in Human Resources, HR Operations, customer service, or a call center environment preferred.
• Strong verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple inquiries and priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Must be authorized to work in the United States.

Preferred Qualifications

• Bachelor’s degree in Human Resources, Business, or a related field.
• Experience with Workday or other HRIS platforms.
• Experience with case management systems or HR service portals.
• Knowledge of HR Operations and Hire-to-Retire processes.
• IHRIM and/or SHRM certification.
• Six Sigma certification.
• Experience working in a shared-services or HR service center environment.

Schedule

Hybrid – 3 days onsite per week.

Pay

$20 to $25 per hour.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity).
• 401(k) retirement savings.
• Life and disability insurance.
• Employee assistance program.
• Legal support.
• Auto, home, and pet insurance.
• Employee discounts with preferred vendors.