HSDC CEx Program Manager

About the role

The Optical Communications segment of Corning is seeking a Strategic Account Manager to provide support to ensure we deliver on the strategy established by the Global Account Manager. This role involves managing customer expectations and achieving deep and ongoing customer access.

Responsibilities

• Partner closely with cross-functional teams including Supply Chain, PLM, Manufacturing, Quality, Engineering and Finance.
• Carefully coordinate all aspects of support for assigned customer(s) to mitigate risk and ensure stakeholder satisfaction.
• Manage and oversee the daily operations and responsibilities of the CEx Program Specialists for assigned account.
• Provide program management support for one of our Hyperscale Data Center customers, including account program team leader, customer facing commercial business review topics, customer/internal reporting, internal executive oversight, Blackbook planning, and long-range planning.
• Leverage strategic platforms, automation and digital capabilities to reduce effort and improve service to delight our customers.
• Support contract negotiations; track monthly progress against the existing contract to manage price break timing.
• Assume ownership on subset of orders/products/projects that require higher touch points than standard products.
• Develop continuous improvement mindset within the team and identify and lead improvement initiatives that deliver process efficiencies and deliver a best-in-class customer experience.

Requirements

• 4-year degree & 5+ years of relevant work and leadership experience.
• Experience engaging with diverse organization levels of experience (from entry level to experienced).
• Experience driving organization change (people, process, technology).
• A working knowledge of how to strategically and financially evaluate opportunities and corresponding ability to communicate recommendations.
• Strong data mining and analytical skills required to build confidence in data communicated to leadership and with customers (SAP, SFDC, RESCUE, Power BI Data Visualization…).
• Presentation skills – executive level packaging and experience presenting to leadership.
• Direct customer engagement experience - presenting, negotiating, and/or training on strategic platforms.
• Proven ability to identify and lead improvement initiatives that deliver process efficiencies and deliver a best-in-class customer experience.

Qualifications

• Strategic account management experience working with strategic accounts.
• Multiple experiences within Commercial, Supply Chain, Marketing, Operations, or PLM.
• Relationship management skills.
• Strong verbal and written communication skills.
• Highly organized and motivated to learn.
• Ability to lead numerous projects simultaneously.
• Collaborative mindset while working with a cross-functional team.
• DMAIC Green Belt certification.

Skills

• Working knowledge of how to strategically and financially evaluate opportunities and corresponding ability to communicate recommendations.
• Data mining and analytical skills required to build confidence in data communicated to leadership and with customers (SAP, SFDC, RESCUE, Power BI Data Visualization…).
• Presentation skills – executive level packaging and experience presenting to leadership.
• Direct customer engagement experience - presenting, negotiating, and/or training on strategic platforms.
• Proven ability to identify and lead improvement initiatives that deliver process efficiencies and deliver a best-in-class customer experience.

Benefits

This position does not support immigration sponsorship. The range for this position is $112,402.00 - $154,553.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

Pay

The starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

Schedule

The role is customer facing and requires frequent engagement with various functions at the customer(s) level, as well as their partners.