HSDC CEx Program Manager

About the role

The Optical Communications segment of Corning is seeking a Strategic Account Manager to provide support to ensure we deliver on the strategy established by the Global Account Manager, fulfilling all customer expectations and achieving deep and ongoing customer access.

Responsibilities

• Partner closely with cross-functional teams including Supply Chain, PLM, Manufacturing, Quality, Engineering and Finance.
• Carefully coordinate all aspects of support for assigned customer(s) to mitigate risk and ensure stakeholder satisfaction.
• Manage and oversee daily operations and responsibilities of the CEx Program Specialists for assigned account.
• Bring a continuous improvement and data-driven mindset to the role, using analytics, automation, forecasting, supplier performance insights, and structured operating cadences to improve visibility, decision quality, and customer experience.
• Provide program management support for one of our Hyperscale Data Center customers.
• Contract management support for Hyperscale Data Center customer(s).
• Program management includes account program team leader, customer facing commercial business review topics, customer/internal reporting, internal executive oversight, Blackbook planning, and long-range planning.
• Leverage strategic platforms, automation and digital capabilities to reduce effort and improve service to delight our customers.
• Support contract negotiations; track monthly progress against the existing contract to manage price break timing.
• Assume ownership on subset of orders/products/projects that require higher touch points than standard products.
• Manage and oversee the CEx Program Specialists’ daily operations and responsibilities.
• This includes ownership of onboarding and training new hires, people and career development, team effectiveness and cohesion, and performance management.
• Be a proven continuous improvement leader. Identify and initiate action plans, as well as implementing process improvements. Develop continuous improvement mindset within the team.

Requirements

• 4-year degree & 10+ years of account or program management experience working with strategic accounts.
• Experience engaging with diverse organization levels of experience (from entry level to experienced).
• Experience driving organization change (people, process, technology).
• A working knowledge of how to strategically and financially evaluate opportunities and corresponding ability to communicate recommendations.
• Strong data mining and analytical skills required to build confidence in data communicated to leadership and with customers (SAP, SFDC, RESCUE, Power BI Data Visualization…).
• Presentation skills – executive level packaging and experience presenting to OCO and COC leadership.
• Direct customer engagement experience - presenting, negotiating, and/or training on strategic platforms.
• Proven ability to identify and lead improvement initiatives that deliver process efficiencies and deliver a best-in-class customer experience.
• Knowledge of data center infrastructure, fiber optic cabling, deployment, or similar technical product environments.
• Experience with VMI, stocking strategies, forecasting, supplier scorecards, logistics, or international trade operations.
• Experience creating dashboards, workflows, reports, or models that improve visibility, accountability, cost, speed, quality, or reliability.

Qualifications

• Master’s degree in a technical discipline.
• Multiple experiences within Commercial, Supply Chain, Marketing, Operations, or PLM.
• Relationship management.
• Strong verbal and written communication skills.
• Highly organized and motivated to learn.
• Ability to lead numerous projects simultaneously.
• Collaborative mindset while working with a cross-functional team.

Skills

• Strategic and financial evaluation of opportunities.
• Data mining and analytical skills.
• Customer-facing and problem-solving abilities.
• Continuous improvement mindset.
• Automation and digital capabilities.
• Contract management and negotiation.
• Customer relationship management.
• Technical product knowledge.
• Project management and organizational skills.

Benefits

Corning offers a comprehensive benefits package including:

• 100% company-paid pension benefit with fixed contributions that grow throughout your career.
• Matching contributions to your 401(k) savings plan, potentially reaching between 7% and 12% of your pay, depending on your age and years of service.
• Health and well-being benefits such as medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP).
• Recognition program to celebrate successes and reward colleagues who make exceptional contributions.

Pay

$137,618.00 - $189,226.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

Schedule

Full-time position.