HRIS Coordinator

About the role

A hybrid role, working Tuesday and Thursday in the office. Salary range: $52,500.00 - $62,500.00 annually with a competitive benefits package including a 401(k) match program.

Knowledge and Experience

• 1-2 years of experience in HR, HRIS, or a related administrative, clerical or customer service field.
• Experience managing high-volume requests and handling confidential employee data.
• Strong understanding of HR processes, data accuracy, and confidentiality requirements.
• Familiarity with HRIS software, such as UKG and ServiceNow preferred.

Skills

• Excellent organizational skills and time management skills with the ability to prioritize multiple requests efficiently.
• Exceptional attention to detail and accuracy in all tasks.
• Proficiency with Microsoft Office Suite, particularly Excel and Outlook.
• Basic problem-solving abilities with a proven capacity to troubleshoot issues effectively.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Excellent communication and interpersonal skills to collaborate effectively with team members and stakeholders.
• Demonstrated ability to handle confidential information with the highest level of integrity.
• Quick learner with the ability to adapt to new systems and technologies swiftly.

Key Accountabilities

• Queue Support and Administrative Processing
• Manage all HRIS-related inquiries via the shared HRIS mailbox, ensuring timely responses or escalations.
• Manage the HRIS mailbox by reviewing, responding to, and appropriately redirecting inquiries to the relevant team members.
• Provide clerical and administrative support to the HRIS team, including document management, filing, meeting and note-taking coordination, creating and updating user guides and process documentation.
• Serve as the first point of contact for general HRIS and employee data inquiries.
• Support Analysts with Tier 2 inquiries by gathering necessary information or documentation related to tickets or process updates.
• HR Data Entry and Maintenance
• Enter and update employee records in the HRIS system to ensure accuracy and compliance, as needed.
• Support HRIS Analysts with processing of employee transfers, reinstatements, and other changes in employment status.
• Maintain up-to-date and organized employee data for reporting and audit purposes.
• Lead union dues changes at the employee level and lead weekly union tasks meetings and report updates.
• Support Analysts with job code creation, as needed.
• System Maintenance and Troubleshooting
• Assist the HRIS team with testing during system upgrades and implementing of new features.
• Identify and troubleshoot basic system issues, escalating more complex problems to HRIS Analysts or the HCM Manager, as needed.
• Supports Analysts with the updating of system configuration.
• Training and Onboarding Support
• Assist in onboarding new HRIS users by setting up accounts, providing system access, and walking users through basic navigation.
• Train new users on login procedures and serve as a Me@Keolis ambassador and onboard new users effectively.
• Support the coordination of HRIS training sessions and help develop user materials as needed.
• Conduct training sessions for Recruiting, Onboarding and Process Hires functionality and other new modules.
• General Support
• Process unemployment, disability, and employment verification requests in accordance with company and legal requirements.
• Maintain accurate records and ensure confidentiality throughout the verification process.
• Respond to data or transaction questions from unionized locations, ensuring compliance with CBAs.
• Other duties, as assigned to support the HRIS function.
• Audit and Compliance Support
• Support HRIS Analysts in conducting data integrity and compliance audits within the HRIS system.
• Identify discrepancies and partner with Analysts and HR and other stakeholders to correct errors.
• Ensure strict compliance with data protection and privacy regulations, maintaining the highest standards of confidentiality.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions. All roles may entail, to varying extents, the following physical demands: long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces; exposure to both extreme heat and cold; exposure to loud noises, fumes, and airborne particles; exposure to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery. Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day. Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle. Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery. Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements

Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identity, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.