HR Systems Technical Manager

About the role

West Monroe is seeking an HR Systems Technical Manager to join our Information Technology (IT) team. This role will lead design, configuration, and automation work across West Monroe's technology ecosystem, with a primary focus on Workday and its downstream HR platforms.

Responsibilities

• Aid in the continued buildout and delivery of the internal Talent Automation & AI roadmap, supporting, redesigning, and implementing net-new processes to support business needs.
• Engage key stakeholders to gather, understand, and define business requirements, building the relationships needed to deepen cross-functional collaboration and understanding.
• Develop and maintain low-code Workday inbound/outbound integrations, journeys, and business processes.
• Analyze, design, develop, and implement process automations, workflows, and integrations across tools such as Workday, Greenhouse, ServiceNow, ChatGPT, and more.
• Manage, coach, and develop IT Talent technical team members, including assigning work, supporting delivery quality, and providing formal and informal feedback to drive career growth.
• Collaborate with other Shared Services departments and corporate IT teams to ensure solutions meet business requirements and fulfill acceptance criteria.
• Work proactively to remove technical debt by implementing scalable, low-customization solutions and platform-native capabilities, where possible.
• Build working knowledge of the ServiceNow HRSD and ITSM ecosystem, with an end goal of effectively supporting the tool and leveraging it to deliver on the IT Talent roadmap.
• Identify and create inventory of process best practice gaps, while maintaining accessible, updated system documentation.
• Support and serve as technical lead for vendor SaaS tool implementations and deprecations.
• Plan and coordinate UAT, regression testing, and release validation to ensure systems operate correctly in current and future environments.

Qualifications

• Bachelor’s degree in computer science, business management, Information Technology, Human Resources, or similar preferred.
• 3+ years of technical experience supporting Workday modules.
• Demonstrated ability to push toward clarity and results while balancing the need for effective cross-team collaboration.
• Experience working with HR products and suites, i.e. Workday, Greenhouse, other HRIS systems.
• Familiarity administering AI features in SaaS platforms and supporting AI governance best practices for enterprise HR systems.
• Experience managing others in a corporate environment and the ability to mentor, coach, train, and support direct reports.
• Excellent written and oral communication skills – must be able to work well and communicate effectively with technical and non-technical resources.
• Experience working in an Agile Scrum sprint-based environment; understanding of Agile Scrum methodology concepts, techniques, and ceremonies strongly preferred.
• Ability to multi-task and demonstrate a desire and willingness to learn new HR platforms, evaluate platform-native capabilities, and apply them to business process improvement.
• Ability to analyze, document, understand, and prioritize business needs.
• Work experience in management/technology consulting or professional services industries preferred.