HR Technology Manager

Overview

The HR Technology (HRIS) Manager leads the operational delivery, stability, and continuous improvement of AutoZone’s HR technology ecosystem. This role supports more than 100k AutoZoners across stores, distribution centers, and store support centers in four countries.

People Leadership & Team Development

• Lead, hire, train, and develop HR Technology team members, fostering accountability, ownership, and professional growth
• Provide functional direction and operational oversight to Recruiting Operations / Contact Center teams in partnership with local leaders
• Establish clear expectations for quality, turnaround time, escalation handling, and service consistency
• Conduct regular 1:1s, workload planning, and development conversations
• Collaborate effectively with teams in Mexico, demonstrating cultural awareness and strong operational partnership
• Remain adaptable in environments with shifting priorities, deadlines, and hiring demands

Operational Leadership & Service Delivery

• Oversee daily operation of recruiting-related HRIS support, including candidate processing, offer management, preboarding, background checks, and I-9 workflows
• Manage intake, prioritization, and execution of work across production support, enhancements, and minor projects
• Establish service standards for responsiveness, accuracy, and escalation resolution
• Maintain a strong customer-service mindset while balancing operational risk and compliance requirements

HR Technology Scope & Systems

• Oracle Fusion Cloud HCM, including modules: Recruiting & Recruiting Booster, Core HR (with Journeys and Surveys expansion), Absence Management, Payroll, Talent and Compensation
• Countries: United States, Mexico, Brazil, India
• Additional Integrations & Vendors: Syniverse SMS (with planned WhatsApp enablement), eQuest job board distribution, Third-party background screening and compliance vendors

Process, System, & Data Management

• Oversee configuration, access, security, and personalization of HR systems
• Ensure data integrity by identifying errors, anomalies, and downstream impacts
• Coordinate system upgrades, quarterly releases, fixes, and enhancements
• Manage testing activities, including test design, execution, and validation of end-user impact
• Translate technical concepts into clear, actionable guidance for non-technical stakeholders
• Educate users on HRIS functionality and self-service features
• Ensure compliance with data privacy, audit, and security requirements

Collaboration & Change Management

• Partner closely with HR, Talent Acquisition, Store Ops, Process Improvement, Distribution Centers, Compliance, Legal, and IT
• Communicate clearly and consistently with stakeholders across regions and functions
• Support adoption of system changes delivered via quarterly releases and targeted enhancements
• Balance near-term operational demands with longer-term improvement initiatives