HR Specialist, PXT Employee Onboarding Exp

About the role

Amazon's Joining Amazon & Contingency Services (JACS) team ensures a safe and trustworthy workplace by managing comprehensive pre- and post-employment verification programs. The Citizenship Verification program supports eligibility requirements for security-restricted programs across multiple countries. As an HR Specialist on this team, you will own verification requests end-to-end—delivering results within tight timelines and handling sensitive employee information with the highest standards of accuracy and confidentiality. You will earn the trust of business partners through proactive communication and consistent follow-through.

This role requires navigating ambiguous scenarios that demand strong judgment, identifying opportunities to improve processes, and partnering with cross-functional stakeholders to strengthen programs. Your ability to balance speed with accuracy while handling sensitive information is critical. U.S. citizenship is required for this role.

Responsibilities

• Own verification requests end-to-end—from intake through resolution—ensuring every case is handled with accuracy and within established service-level agreements.
• Serve as a subject matter expert in verification requirements and business needs, ensuring systems and processes are continuously developed in line with program demands.
• Navigate ambiguous or complex verification scenarios requiring independent judgment, escalating cases as appropriate.
• Serve as a trusted point of contact for business stakeholders on case status, process questions, and escalations—proactively communicating before being asked.
• Maintain accurate case records and audit trail integrity, handling sensitive personal information with the highest standards of confidentiality.
• Identify, recommend, and support process improvements, contribute to operational reporting, and update Standard Operating Procedures to reflect current requirements.
• Collaborate with cross-functional partners to support the onboarding of new programs or customers as verification requirements expand.

A day in the life

You will work independently to manage a queue of verification requests, where following established processes accurately is essential to every case. You will balance thoroughness with speed to consistently meet service-level agreements. Each case also requires strong judgment—knowing when to move forward, when to dig deeper, and when to escalate. You will communicate outcomes to employees and stakeholders, ensuring clarity and accuracy in every interaction. The work is fast-paced and detail-oriented, and you'll bring a high bar for the experience you deliver.

About the team

Amazon's Citizenship Verification team within JACS is a verification service under Amazon's employee experience organization. We support eligibility requirements for programs across multiple countries, processing thousands of requests annually for business stakeholders and employees who depend on timely, accurate results. The team is growing as verification requirements expand into new programs and geographies. We value accuracy, responsiveness, and trust—and we're focused on building scalable processes that keep pace with Amazon's growth. You'll work alongside colleagues committed to meaningful work with clear impact, where your contributions are visible and valued.

Requirements

• Bachelor's degree in business, HR, or a related field, or 2+ years of human resources experience and a Bachelor's degree.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• U.S. citizenship.

Preferred Qualifications

• Experience with process improvement and stakeholder management.
• Experience managing confidential and sensitive employee information with strict adherence to confidentiality standards.
• 2+ years of Recruiting, HR, or operations experience.
• Experience with HR processes and systems.

Pay

USA, VA, Arlington: $48,800.00 - $85,400.00 USD annually

USA, WA, Seattle: $80,200.00 - $85,400.00 USD annually

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Learn more about our benefits at amazon.jobs/en/benefits.