HR Shared Services Administration Specialist

About the role

This job performs the day-to-day operational function of the assigned HR Shared Services team providing front and back-end operational support to the Highmark Health Enterprise. Must have experience with high volume case management, leave of absence experience, and experience with coding time in UKG.

Responsibilities

• Accurately perform day-to-day transactional and administrative processes in support of the assigned HR Shared Services team.
• Responsible for timely completion of fulfillment activities and customer inquiries.
• Perform scheduled audits related to regulatory compliance and policy provisions specific to assigned HR Shared team initiatives and programs.
• Complete projects and studies as needed, utilizing professional judgment and professional knowledge.
• Maintain detailed process/procedure documentation and update, as needed.
• Meet customer commitments on-time. Ensure KPI customer satisfaction levels remain high from both internal staff and external customers.
• Participate as a team member in the requirements, design, and testing of new systems, enhancements to existing systems, and production support.
• Identify and escalate issues to HR systems support teams for analysis and resolution.
• Other duties as assigned or requested.

Requirements

• Required Bachelor's degree in Human Resource or related field.
• Required 3 years progressive experience in one (1) or more of the following TR disciplines: broad-based Compensation, Health & Welfare and Retirement Benefits Programs, Leave Administration, Talent Acquisition Operations, Audit and Regulatory Compliance.

Qualifications

• Preferred Workday experience.
• Transactional function responsibility experience.

Skills

• Knowledge of federal, state, and local laws and regulations that govern the activities of the assigned HR Shared Services functional area.
• Demonstrated interpersonal, written and verbal communication skills.
• Ability to manage multiple priorities and initiatives.
• Excellent prioritization, interpersonal, problem-solving, presentation and planning skills.
• Detail oriented and self-motivated professional.
• Strong customer service skills.
• Proficient with Microsoft Office Suite.

Benefits

Possesses some understanding of administration and regulatory requirements unique to one or more Total Rewards (TR) disciplines (broad-based Compensation, Health & Welfare and Retirement Benefits Programs, Leave Administration, Talent Acquisition Operations, Audit and Regulatory Compliance).

Pay

Minimum $27.02 Pay Range Maximum $41.85 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential.

Schedule

Position TypeOffice-basedTeaches / trains others regularlyFrequentlyTravel regularly from the office to various work sites or from site-to-siteRarelyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredNoLifting up to 10 poundsConstantlyLifting 10 to 25 poundsOccasionallyLifting 25 to 50 poundsRarely