Shared Services HR Specialist

About The Role

Our client is seeking a highly detail-oriented Shared Services HR Specialist to join their growing HR Operations team in San Diego, CA. This position is ideal for an HR professional who excels in a fast-paced, high-volume environment and has a passion for accuracy, process excellence, and employee data management.

Key Responsibilities

• Process high-volume HR transactions within SuccessFactors Employee Central, SAP, and ServiceNow, including:
• New hires and rehires
• Promotions and transfers
• Compensation changes
• Organizational updates
• Employee separations and terminations
• Manage and resolve 30–40 HR ServiceNow cases daily, ensuring accurate documentation review and timely case completion.
• Validate employee data before and after entry, ensuring accuracy of:
• Employee master records
• Organizational assignments
• Compensation details
• Perform quality assurance reviews, reconcile data across systems, and proactively resolve discrepancies.
• Maintain audit-ready documentation and ensure compliance with established HR policies, procedures, and service-level agreements (SLAs).
• Partner closely with HR Operations, Payroll, Benefits, Talent Acquisition, managers, and Centers of Excellence (COEs) to support seamless employee lifecycle administration.
• Contribute to process improvement, standardization, training initiatives, and operational audits.
• Provide guidance and support to junior team members as needed.
• Handle sensitive employee information with the highest level of confidentiality and professionalism.

Required Qualifications

• A high school diploma or equivalent required.
• 4+ years of progressive HR administration, HR operations, shared services, payroll support, or HRIS experience.
• 2+ years of experience processing high-volume HR transactions in a shared services, HR operations, payroll, or HRIS environment.
• Hands-on experience with SuccessFactors, SAP, ServiceNow, or similar HR systems.
• Strong knowledge of employee lifecycle processes, including hires, terminations, transfers, promotions, and pay changes.
• Exceptional attention to detail with a proven ability to maintain accuracy in a high-volume environment.
• Intermediate to advanced Microsoft Excel skills, including:
• Pivot Tables
• VLOOKUP, XLOOKUP
• Data validation and reporting
• Strong organizational, analytical, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively across teams.
• Demonstrated ability to maintain confidentiality and manage sensitive employee data.

Preferred Qualifications

• Experience supporting HR Shared Services organizations.
• Knowledge of I-9 verification and employment eligibility compliance.
• Familiarity with HR audits, compliance reviews, and documentation requirements.
• Experience working in a rapidly growing or highly dynamic organization.