Director of HR Shared Services

Responsibilities

• Set the vision for how HR Shared Services works today and how it should work tomorrow.
• Lead teams that handle sensitive associate relations issues with care, fairness, and good judgment.
• Make it easier for associates and leaders to find answers and resolution through clear content and better self-service tools.
• Partner closely with HR Technology to improve digital tools, automation, and AI-enabled support.
• Use data, trends, and associate feedback to improve service, processes, and experience.
• Reduce repeat questions and rework by fixing root causes—not just handling cases faster.
• Build, develop, and inspire a team that delivers results while living JM Family’s leadership model.

Qualifications

• 10+ years of progressive leadership experience, including building or running HR Shared Services, HR Operations, or large support teams (Customer Service, Operations or Technology).
• Experience modernizing HR support through better processes, clearer ownership, self-service, automation, and digital tools.
• Strong enterprise thinker who understands how HR services connect across the business and knows how to work across teams to get things done.
• Proven ability to move from big ideas to real results by setting direction, simplifying work, and driving consistent execution.
• Natural people leader who builds solid teams and develops capability.
• This leader is known for building trust. They do this by being present, showing support, and influencing others across teams, including associates and business leaders.
• Comfortable using data, trends, and business insight to make decisions, spot issues early, and improve how work gets done.
• Demonstrates sound judgment, accountability and extreme ownership.