Shared Services HR Specialist

Job Summary

General Atomics (GA), and its affiliated companies, is one of the world’s leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies. We have an exciting opportunity for a Share Services HR Specialist within our HR organization located in San Diego (Torrey Pines), CA.

Duties and Responsibilities

• Process high-volume employee lifecycle transactions in SuccessFactors Employee Central (EC) and SAP.
• Review, validate, and enter employee data related to hires, rehires, transfers, promotions, compensation changes, organizational changes, and terminations.
• Manage and resolve a high volume of HR cases (tickets) daily through ServiceNow. Averaging 30-40 HR cases per day.
• Analyze HR case documentation and determine required HR actions.
• Review and validate incoming requests, supporting documentation, approvals, and source data for completeness, accuracy, and compliance prior to transaction processing.
• Perform pre-entry and post-entry validation of employee master data, organizational assignments, position information, compensation details, effective dates, and other HR records to ensure transactions are processed correctly.
• Conduct post-transaction quality reviews to validate that system updates processed successfully and accurately populated all impacted fields and downstream systems.
• Reconcile employee data between ServiceNow HR cases, SuccessFactors EC, SAP and other systems to identify and resolve discrepancies.
• Identify, investigate, and resolve data inconsistencies, duplicate records, missing information, incorrect effective dates, and transaction errors.
• Validate workflow outcomes, approval paths, and generated notifications following transaction completion.
• Document data corrections and maintain audit-ready records supporting all employee data changes.
• Escalate data integrity concerns, system defects, and process exceptions to appropriate stakeholders for resolution.
• Support periodic audits, compliance reviews, and quality assurance activities by providing transaction documentation and validation evidence.
• Maintain compliance with established SLAs, policies, procedures, and audit requirements.
• Perform quality reviews and self-audits to ensure data accuracy.
• Escalate discrepancies, missing information, and process exceptions as needed.
• Partner with HR Services, Payroll, Benefits, Talent Acquisition, Managers, and HR COEs.
• Maintain complete HR case documentation and transaction records.
• Support continuous improvement and process standardization initiatives.
• Participate in training, quality reviews, and operational audits.
• Trains lower-level support staff and may provide direction as required.
• Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company.
• Expected to work in a safe manner in accordance with established operating procedures and practices.

Job Qualifications

• Typically requires a high school diploma or equivalent and four or more years of progressive experience in human resources administration or a related field.
• Must be customer focused and have a comprehensive understanding of human resource policies, procedures and relevant regulations.
• 2+ years of experience in HR Operations, Shared Services, HRIS, Payroll Support with high-volume data entry.
• 2+ years of experience with SuccessFactors EC, SAP, ServiceNow, or comparable HR systems.
• Strong data entry accuracy and attention to detail.
• Able to process high transaction volumes while maintaining quality standards.
• Strong organizational, analytical, and problem-solving skills.
• Intermediate to Advanced Excel skills; Pivot Tables, VLOOKUP, XLOOKUP, Microsoft Office Professional Plus.
• Strong written and verbal communication skills.
• Maintain the confidentiality of sensitive information.
• Possess interpersonal skills and written communication skills required to effectively interface with all levels of employees, management, and applicants and to explain and interpret moderately complex information.
• The ability to work both independently and in a team environment is essential.