HR Services Coordinator- Bilingual

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Utilizing the MyHR portal (Service Now), handle team member and manager questions or concerns or escalate to specialist teams as needed.
• Provide prompt, accurate and timely feedback to team members, all levels of management, and third-party administrators.
• Use the human resource information system (HRIS) to collect information, answer questions, and complete benefits processing.
• Administer employee benefit programs, HR data collection and processing.
• Accurately and efficiently handle high volumes of cases/phone calls/walk-ups, data entry including employee, and benefit data into the human resource information system.
• Run queries, reports and other analysis using human resources information systems as needed.
• Aid in maintaining the standard process/documentation in MyHR.
• Administer the medical, dental, life insurance, disability (including transition to FMLA/LOA), retirement, and COBRA processes corporately to assure legal, accurate, and timely administration across all business units.
• Administer the VEBA transactions and processes for the medical and dental plans.
• Aid in data collection and tracking of key metrics/issues related to the Benefits and HR Data Administration function.
• Aid in the year-end processing of the annual benefits enrollment process.
• May facilitate new hire orientation.
• Conduct employee benefit orientations for new employees.
• Aid in setting up benefit programs, plans, and systems as new sites are purchased or integrated onto HRIS.
• Conduct projects or audits as assigned including HIPAA, COBRA & Benefit Billing, Flexible Spending Accounts, Workers Compensation, Military, Short Term Disability, DHS, Pre-Natal and Smoking Cessation programs.
• Provide support to team members and People Leaders on navigation of the MyHR portal, Oracle HCM applications, and UKG.
• Complete any internal or external reports on a regular basis or as assigned by HR management.
• May facilitate onsite talent acquisition activities including hiring events.
• Facilitate accurate digital filing of employee records.
• Depending on work location, may fulfill other HR responsibilities onsite.

  Critical Competencies or Skill Set

  • Ability to fluently speak, read, write and translate in Spanish is required.
  • Ability to read and interpret documents such as policies, safety rules, operating instructions, and procedure manuals.
  • Ability to write professional documents and correspondence.
  • Ability to arrive at decisions or resolutions that are legal, fair, and appropriate for the Company’s culture.
  • Maintain the highest level of confidentiality relative to employee and company information.
  • Demonstrate the ability to interact with others in a friendly, professional, and knowledgeable manner through excellent communication skills, work effectively in team environment while maintaining personal responsibility, and possess previous data entry, computer, and accounting experience.
  • Ability to fluctuate hours worked based on the needs of the business and heavy workload due to year-end processing.