HR SERV REPRESENTATIVE II
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use "About the role" for overview of role? But we have a "Position Summary". That is about the role. So we can put that under "About the role". The "Overview Covenant Health ..." is about the organization; maybe we can incorporate into "About the role" or maybe a separate "About Covenant Health" but not in list. Since only allowed headings are those examples, we should stick to them. We can put company overview under "About the role" as part of description.
- Position Summary: description of duties. That's responsibilities.
- Then bullet-like paragraphs: many responsibilities and requirements.
We need to separate Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to extract specifics:
From posting:
- Provides advanced-level technical Human Resource Service Center support and guidance within a designated areas of specialized expertise such as FMLA/LOA Administration. Includes relevant knowledge in other areas related to a leave of absence such as benefits, disability, workers compensation, HRIS, Kronos, Cyborg and ADA accommodation.
- Provides advanced level interpretation and guidance on applicable policies, procedures, laws and regulations as they relate to the FMLA/LOA process.
- Lead and resolve complex issues with data integrity.
- Develop and maintain operating processes to the highest level of performance.
- Strong Interpersonal skills and the ability to effectively communicate with a wide range of individuals, ability to adapt to different communication styles and use tact and diplomacy to resolve issues.
- Subject matter expert on managing the leave policy and practices of the company.
- This person will communicate with employees and managers of all levels, as well as physicians’ offices as needed.
- Ability to provide clear technical guidance and instruction to non-technical personnel.
- Ability to exercise independent initiative, judgment, and problem resolution skills in performing complex human resources specialty activities within the area of leave management.
- Ability to extrapolate data from multiple systems to ensure accurate records that are in compliance with current leaves laws and regulations.
- Working knowledge of state and federal laws related to Leave of Absence/FMLA/ADA/Workers Compensation.
- May provide day to day oversight to lower level.
- Must be able to work in a fast paced challenging environment with multiple tasks that need to be completed simultaneously.
- Ability to work effectively in a team environment.
- Must possess exemplary data management skills and ability to use analytical problem solving and critical thinking.
- One member in the HR Service Rep I or II job will have responsibility for review of the TN Disciplinary Action Report.
- Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
- Advanced Excel skills.
- Local Travel Required.
- Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.
- Minimum Experience: Requires a minimum of five (5) years’ work experience performing a variety of administrative/technical support functions in the fields of human resources, payroll, benefits, employment, training or directly-related disciplines. Prior work experience must have included performance of advanced specialized technical tasks to include assistance with project development, participation in the development and recommendation of operating policies, processes, and procedural improvements; and research and analysis of complex data related to a designated area of specialized expertise.
- Licensure Requirement: Employee must have a valid Tennessee driver’s license Class D and state mandated minimum insurance coverage. Driving record must meet Covenant Health minimum standards at the date of hire and throughout employment tenure.
- SPHR, PHR SHRM-CP, SHRMSCP certification preferred.
- Job details: Full Time, 80 Hours Per Pay Period, Day Shift.
Thus we have schedule: Full Time, 80 Hours Per Pay Period, Day Shift. That's schedule info.
Pay: Not mentioned. So we should NOT include Pay section.
Benefits: Not mentioned explicitly. So no Benefits section.
We need to include sections only when posting has real specific content.
Thus we can have:
- About the role (maybe combine overview and position summary). Could be "About the role" containing Covenant Health overview and position summary.
- Responsibilities: list of duties.
- Requirements: maybe combine minimum education, experience, licensure, certification.
- Qualifications: maybe include preferred qualifications? Could be separate but we can combine.
- Skills: list of skills like Advanced Excel, interpersonal, communication, data management, analytical, etc.
We must not repeat content. Need to ensure we preserve all substantive info.
Let's extract each piece and assign to appropriate section.
About the role: Covenant Health overview + Position Summary.
Responsibilities: The duties described: providing advanced-level technical HR Service Center support, guidance in FMLA/LOA admin, knowledge of benefits, disability, workers comp, HRIS, Kronos, Cyborg, ADA accommodation; interpretation and guidance on policies; lead and resolve complex issues with data integrity; develop and maintain operating processes; strong interpersonal skills, communication, adapt styles, tact/diplomacy; subject matter expert on leave policy; communicate with employees, managers, physicians offices; provide clear technical guidance to non-technical personnel; exercise independent initiative, judgment, problem resolution; extrapolate data from multiple systems for compliance; working knowledge of state/federal laws related to LOA/FMLA/ADA/Workers Comp; may provide day-to-day oversight to lower level; work fast-paced, multiple tasks; work effectively in team; exemplary data management skills, analytical problem solving, critical thinking; review TN Disciplinary Action Report (one member); follow policies, procedures, safety standards; complete required education assignments annually; work toward goals, participate in quality improvement; advanced Excel skills; local travel required.
Requirements: Minimum Education (HS diploma/GED or equivalent, preference for Bachelor's), Minimum Experience (5 years admin/technical support in HR/payroll/benefits/employment/training, advanced specialized tasks, project development, policy development, research/analysis), Licensure Requirement (valid TN driver's license Class D, insurance, driving record standards), Certification preferred (SPHR, PHR SHRM-CP, SHRMSCP).
Qualifications: Could be same as Requirements? Might be redundant. Perhaps we can treat Requirements as mandatory, Qualifications as preferred (like Bachelor's degree, certification). But we need to avoid duplication. Let's think: The posting includes "Minimum Education" and "Preference may be given to individuals possessing a Bachelor’s degree". That's a qualification preference. Also "SPHR, PHR SHRM-CP, SHRMSCP certification preferred." That's also a qualification preference. So we can put those under Qualifications. Requirements can be the mandatory: Minimum Experience (5 years), Licensure (TN driver's license), maybe also the core competencies like ability to perform tasks? But those are more skills.
Skills: Advanced Excel skills, interpersonal, communication, adaptability, tact/diplomacy, subject matter expertise, technical guidance, independent initiative, judgment, problem resolution, data extrapolation, knowledge of laws, data management, analytical problem solving, critical thinking, teamwork, fast-paced multitasking, local travel (maybe not skill). Also ability to work effectively in team environment.
We need to ensure we don't repeat same content across sections.
Let's craft sections:
About the role
Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.
This position provides advanced-level technical Human Resource Service Center support and guidance within a designated area of specialized expertise such as FMLA/LOA Administration. This includes relevant knowledge in other areas related to a leave of absence such as benefits, disability, workers compensation, HRIS, Kronos, Cyborg and ADA accommodation. Provides advanced level interpretation and guidance on applicable policies, procedures, laws and regulations as they relate to the FMLA/LOA process. Lead and resolve complex issues with data integrity. Develop and maintain operating processes to the highest level of performance. Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals, ability to adapt to different communication styles and use tact and diplomacy to resolve issues. Subject matter expert on managing the leave policy and practices of the company. This person will communicate with employees and managers of all levels, as well as physicians’ offices as needed. Ability to provide clear technical guidance and instruction to non-technical personnel. Ability to exercise independent initiative, judgment, and problem resolution skills in performing complex human resources specialty activities within the area of leave management. Ability to extrapolate data from multiple systems to ensure accurate records that are in compliance with current leave laws and regulations. Working knowledge of state and federal laws related to Leave of Absence/FMLA/ADA/Workers Compensation. May provide day‑to‑day oversight to lower level. Must be able to work in a fast‑paced challenging environment with multiple tasks that need to be completed simultaneously. Ability to work effectively in a team environment. Must possess exemplary data management skills and ability to use analytical problem solving and critical thinking. One member in the HR Service Rep I or II job will have responsibility for review of the TN Disciplinary Action Report. Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested. Advanced Excel skills. Local travel required.
That seems to combine a lot. But we need to separate responsibilities maybe. Better: About the role: just company overview. Responsibilities: the duties list. Requirements: mandatory experience, education, licensure. Qualifications: preferred education, certification. Skills: list of skills. Let's try to split. About the role: company overview paragraph. Responsibilities: bullet list of duties (the long list). We'll put as- items.
Requirements: Minimum Experience (5 years), Licensure (TN driver's license Class D, insurance, driving record), maybe also the ability to perform advanced specialized technical tasks? But that's more skill. We'll keep requirements as: Minimum Experience, Licensure Requirement.
Qualifications: Preferred Bachelor's degree, Preferred certifications (SPHR, PHR SHRM-CP, SHRMSCP).
Skills: Advanced Excel skills, Interpersonal skills, Communication, Adaptability, Tact/diplomacy, Subject matter expertise, Technical guidance to non-technical, Independent initiative/judgment/problem resolution, Data extrapolation for compliance, Knowledge of state/federal LOA/FMLA/ADA/Workers Comp laws, Data management, Analytical problem solving, Critical thinking, Teamwork, Fast-paced multitasking, Local travel (maybe not skill but we can include as requirement? but we already have local travel in responsibilities). We'll include as skill.
We must not repeat content. Ensure we don't duplicate sentences.
Let's craft.
First, About the role:
Covenant Health is