HR Service Center Representative II

ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. The organization includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center, and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also features the pioneering Gene Editing Institute and has been rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows, continually ranked by U.S. News & World Report as a top hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of healthcare.

About the Role

We are seeking a Full-Time HR Service Representative who will primarily be responsible for responding to general inquiries and concerns from employees and management, demonstrating an in-depth knowledge of Human Resources, Payroll, and Expense policies and practices in a professional and courteous manner.

Responsibilities

• Respond accurately to a high volume of calls demonstrating outstanding customer service skills.
• Receive, investigate, and respond to all customer inquiries using a knowledge base system.
• Conduct customer call-backs within established time frames or provide updates on delays.
• Log detailed and accurate information on calls received in the case management system.
• Interpret and respond clearly and effectively to all verbal or written requests for information.
• Demonstrate sound judgment in escalating employee relations or other HR inquiries to the appropriate content experts.
• Utilize CCHS heat methodology when service issues arise.
• Stay current on recent federal, state, and case law changes through monitoring labor law updates that impact organizational policies and procedures.
• Access and proactively recommend solutions when repetitions of individual problems indicate negative trends.
• Conduct exit interviews with all role model staff within established time frames to assist in resolving issues that may retain valued staff members.

Requirements

• High school diploma required (Bachelor’s degree preferred).
• Two years of customer service and Human Resources experience required.
• Previous call center experience preferred.
• An equivalent combination of education and experience may be substituted.

Pay

Hourly pay range: $22.29 - $33.44. This range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including skills, relevant experience, and qualifications as they relate to specific job requirements.

Benefits

• Full medical, dental, and vision insurance.
• Two retirement planning offerings, including a 403(b) with company contributions.
• Generous paid time off with annual roll-over and opportunities to cash out.
• 12-week paid parental leave.
• Work/Life benefits including annual membership to care.com and access to backup care services for dependents through Care@Work.
• Retirement planning services and financial coaching.
• Fitness and wellness reimbursement.
• Great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, and much more.