HR Representative II - US

About the role

The HR Representative II is responsible for day-to-day management of Tier 1 & Tier 2 queries from across the organization related to HR Service Center helping employees to address concerns and solve HR issues in collaboration with office-based HR teams. Acts as a point of contact for timely and accurately resolving queries received through HR SNOW and/or emails and communicates back to the requestor. Extends support to the other HR team members in recruitment and staffing, personnel records, benefits, HRIS and training (if needed).

Responsibilities

• Functions as a contact for human resources (HR)-related questions, concerns, and issues.
• Responds promptly to employee questions and concerns, or refers employees to the appropriate HR team when appropriate.
• Develops and maintains professional, respectful, and trusting working relationships with employees and business leaders in order to provide effective HR support.
• Create documentation for supported processes, and ensure those documents and procedures are consistent and accurate.
• Update SOPs and other documents as requested by the supervisor.
• Provide end-to-end support of new hire administrative processes, ensuring quality assurance including SOX guidelines are maintained.
• Resolve tier 0-2 incoming inquiries promoting the accuracy and integrity of employee records and data.
• Seamlessly direct incoming inquiries for resolution when escalation is required.
• Maintains and/or ensures that employee personnel files are in compliance and up to date.
• Provides basic HRIS administrative support through SNOW tickets.
• Provides relevant reports as per SNOW tickets.
• Administers HRIS tasks to include processing of new hires, rehires, terminations etc.
• Conducts pre-employment assessments.
• Processes and ensures appropriate filing of relevant paperwork.
• Supports new employee orientation, ensuring all new employees are aware of company values, goals, policies and procedures.
• Processes applicable new hire paperwork.
• Supporting coverage of rest of team as needed and providing support for other duties as assigned.

Minimum Requirements

Education: High School Diploma

Experience: 2-3 years of related experience

Skills

• PC Skills: Microsoft Excel, Outlook, PowerPoint, Project and Word
• Other Skills: Adaptability, Detail Oriented, Customer Service Focused
• Languages: English

Preferred Qualifications

Education: Bachelor's

• Technical Skills: HR systems experience (particularly Workday) is an asset.
• PC Skills: SharePoint
• Languages: Bi-lingual (Spanish)

Pay and Benefits

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we're proud to invest in you.
• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off. Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.