HR Program Manager, Employee Services & Total Rewards

Responsibilities

• Own end-to-end relationship with Employee Services vendors (including TCS)
• Manage vendor scorecards (quality, timeliness, satisfaction, cost)
• Lead governance reviews and performance improvement actions
• Act as primary liaison with BU HR Operations leaders
• Lead biweekly forums with HR Ops leads
• Translate BU needs into service delivery improvements
• Lead biweekly operational meetings and reporting
• Track SLA performance, case volumes, and trends
• Drive root cause analysis and continuous improvement
• Lead special projects (Benefits, Retirement, compliance updates)
• Manage timelines, stakeholders, risks, and deliverables
• Drive service improvements and efficiency gains
• Enhance employee experience across Employee Services

Qualifications

• 8–12+ years in HR Operations, Shared Services, Vendor Management, or Total Rewards
• Experience managing outsourced vendors (e.g., TCS)
• Strong understanding of SLAs and performance metrics
• Proven project management experience
• Strong stakeholder management and communication skills
• Analytical and data-driven mindset

Benefits & Perks

• Health Benefits – Medical, dental, vision, prescription plans, Health Savings Account, Flexible Spending Account
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting
• Paid Time-Off Benefits – Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service
• Health Management and Wellbeing Programs – Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources