HR Operations & Total Rewards Manager

Key Responsibilities

• Oversee the administration of employee benefit programs, including health, welfare, retirement, wellness, and voluntary benefits.
• Lead annual open enrollment activities, employee education, and benefits communications.
• Manage relationships with benefit brokers, carriers, third-party administrators, and other vendors to ensure effective service delivery and issue resolution.
• Monitor program utilization, costs, and trends, recommending enhancements that support organizational goals and employee needs.
• Support the administration and continuous improvement of Rubicon's total rewards programs, including compensation, benefits, wellness, and recognition initiatives.
• Conduct compensation benchmarking, market analyses, and pay equity reviews to support compensation decisions and workforce planning.
• Assist with compensation structures, salary administration, incentive programs, and annual compensation review processes.
• Partner with Human Resources, Finance, and business leaders to ensure competitive, equitable, and compliant compensation practices.
• Oversee key HR operational processes, including employee lifecycle transactions, HR systems, reporting, audits, and compliance activities.
• Drive process improvements and system optimization efforts to enhance efficiency and the employee experience.
• Administer and continuously improve performance management programs, including goal setting, performance reviews, coaching, and talent development initiatives.
• Promote accountability, employee development, and organizational effectiveness.
• Oversee leave administration programs, including FMLA, ADA accommodations, workers' compensation, and other employee leave programs.
• Ensure compliance with applicable federal, state, and local employment laws and regulations related to benefits, compensation, and employment practices.
• Maintain accurate records, reporting, and required regulatory documentation.
• Develop and deliver employee communications, educational resources, and training related to Human Resources programs and initiatives.
• Serve as a trusted resource and advisor to employees and managers.
• Support employee engagement initiatives and foster a culture of accountability, ownership, and continuous improvement.

Required Experience & Qualifications

• Bachelor’s degree in human resources, Business Administration, or related field.
• 5+ years of progressive experience in benefits administration, HR operations, performance management, or related Human Resources functions.
• Strong working knowledge of employee benefits administration, leave management, and employment law compliance.
• Experience managing HRIS platforms, benefit systems, and vendor relationships.
• Experience administering performance management programs and supporting managers through performance-related processes.
• Strong analytical, project management, and problem-solving skills.
• Advanced proficiency in Microsoft Excel and HR reporting tools.

Preferred

• SHRM-CP, SHRM-SCP, PHR, SPHR, CEBS, or related certification.
• Experience with UKG Ready or similar HRIS platforms.
• Experience supporting multi-state employers.
• Experience with compensation administration and total rewards programs.