HR Partner, Human Resources, AMZL

About the role

The HR Partner role focuses on employee experience, engagement, leadership development, and HR operational excellence. You will support PXT operations through consistent standard work execution, relationship-building, and timely issue resolution.

Responsibilities

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported.
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions.
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters.
• Handle sensitive information with discretion and professionalism.
• Aid in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities.
• Support issue tracking and follow-up, partnering with senior PXT team members to drive resolutions and improvements in employee experience.
• Coach frontline leaders on behaviors that impact engagement and retention.
• Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations.
• Support the execution of site-level engagement, communication, and culture-building initiatives.
• Care for logistics, gather feedback, and monitor effectiveness.
• Learn to track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment).
• Help prepare insights for site reviews or team discussions.
• Promote the use of self-service tools to resolve routine employee and manager questions.
• Help identify recurring gaps and escalate opportunities to improve tool usability or adoption.

Requirements

• Experience handling confidential information
• Bachelor's degree
• Basic proficiency with Microsoft Office Suite
• Experience communicating effectively with diverse audiences
• Demonstrated ability to analyze information, solve problems, and make data-driven decisions
• Intermediate skills in Microsoft Excel
• Proficiency in using AI-powered tools, HR analytics platforms, and emerging technologies to derive insights and drive process improvements
• Strong organizational skills with proven ability to manage multiple priorities, meet deadlines, and deliver results in fast-paced, dynamic environments
• Ability to build partnerships and collaborate effectively across teams, demonstrating adaptability and autonomy
• Demonstrated problem-solving skills and resourcefulness

Qualifications

• Degree in HR, Management, Business, Labor Relations, Psychology, or a related field
• Experience in customer service or people-facing roles, demonstrating effective verbal and written communication skills
• Basic understanding of HR processes and policies