HR Operations Generalist

What You'll Do

• HR Generalist Responsibilities
  • Provide Tier 2/3 HR support to employees and managers across multiple business units, serving as a reliable and knowledgeable point of contact for HR matters
  • Process employee lifecycle changes including new hires, transfers, promotions, compensation adjustments, and terminations with accuracy and timeliness
  • Partner closely with HRBPs on employee relations matters, performance management, and talent review processes; ensure cases are triaged accurately, documented consistently, and resolved efficiently
  • Support HRBPs with data pulls, reporting, and HRIS workflows that inform their work with business unit leaders
  • Support payroll processing in partnership with the Finance team and ADP Workforce Now
  • Ensure compliance with federal, state, and local employment laws; support audits, I-9 administration, and employment verifications
• HRIS Administration & Implementation Support
  • Support the Darwinbox implementation through Phase I and Phase II go-lives, and own ongoing system administration post-launch including configuration, workflows, business processes, and organizational structures
  • Maintain data integrity across HR platforms through regular audits, quality reviews, and governance practices that meet privacy and security requirements
  • Manage system integrations including ADP Workforce Now, ensuring accurate and timely data exchange; troubleshoot issues in partnership with Payroll, IT, and TA
  • Build and maintain HR dashboards and reports; produce recurring and ad hoc analytics related to headcount, turnover, hiring, retention, and demographics
  • Serve as the internal Darwinbox subject matter expert; document processes, maintain SOPs, and deliver end-user training
  • Identify and implement opportunities for automation and process improvement to enhance the employee and manager experience

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3–7 years of progressive HR experience in a Generalist, HR Operations, People Operations, or HRIS-focused role with meaningful exposure to both
• Hands-on experience administering an HRIS platform including configuration, workflows, and reporting
• Experience supporting employee relations, performance management, and general HR programs
• Strong understanding of HR processes, employment law, and compliance requirements across multiple states
• Advanced proficiency in Excel and reporting tools; experience building and analyzing workforce metrics and dashboards
• Must be able to work 4 days a week from our office in Waltham, MA.
• Experience working in fast-paced and dynamic organizations
• Strong problem solving ability

Preferred Qualifications

• Experience with Darwinbox, ADP Workforce Now, Workday, UKG, BambooHR, or similar platforms; ADP Workforce Now experience strongly preferred
• Experience supporting an HRIS implementation, system migration, or integration project; Darwinbox experience a plus but not required
• Experience supporting multi-state or global employee populations
• Experience with HR data governance and reporting best practices
• Experience supporting M&A integrations or high-growth, multi-division organizations
• Proficiency with ticketing or case management tools such as JIRA Service Desk
• SHRM-CP, SHRM-SCP, PHR, or similar HR certification