HR Operations Coordinator - Volunteer Programs

About the role

We are seeking an Operations Coordinator to provide administrative and programmatic support to the Volunteer Programs & Internships (VPI) team.

Responsibilities

• Provide programmatic and project support to the Volunteer Programs & Internships team.
• Oversee data management related to our Salesforce based engagement records. This includes resolving bugs, modifying objects and fields, running reports, cleaning data, and entering data.
• Manage general inquiries from applicants and staff via phone and email, providing excellent customer service in response.
• Design and deliver community wide announcements and email communications.
• Facilitate staff ID creation and distribution.
• Support uniform and benefit distribution.
• Maintain and manage paper and electronic document filing systems to ensure compliance and accessibility.
• Respond to and triage inquiries in a timely and professional manner.
• Perform other related duties as assigned.

Qualifications

• Minimum Training and Experience: 1-3 years of experience supporting operations in a business office.
• Experience with data entry, and processing. HRIS, Volunteer Management Software experience helpful.

Skills and Abilities

• Proficiency in Salesforce Administration preferred.
• Proficiency in the Microsoft Office suite.
• Knowledge of and a commitment to inclusion concepts and initiatives in the workplace.
• A commitment to providing a high level of service to all stakeholders, demonstrating approachability and openness.
• A commitment to strict confidentiality.
• Ability to communicate clear and concise information to employees at all levels of the organization in verbal, written, electronic, and other communication formats.
• Capable of prioritizing work duties for maximum efficiency and working independently to maintain service levels.
• A high level of initiative and creativity, as well as intuitive problem-solving skills.