HR Operations Coordinator

About the role

This is a 2‑3 month contract position (with possible extension) that is primarily remote, with the ability to occasionally work onsite in New York, NY 10027. The Temporary HR Operations Specialist provides operational support for graduate‑student and employee‑related HR and payroll processes, requiring strong attention to detail, Excel proficiency, sound judgement for escalation, professional written communication, and appropriate handling of confidential information.

Responsibilities

• Inquiry and Case Management: Monitor and triage employee and student inquiries received through the Grad Pay and Pay mailbox and ServiceNow; review and categorize inquiries and respond to routine questions using approved templates, boilerplate language, and documented procedures; follow established response and escalation protocols; do not independently interpret policy or develop responses to nonstandard questions; identify inquiries that fall outside established guidance, compile relevant information, and route them to the appropriate HR or Payroll team member for review; document actions taken and maintain accurate records of open, pending, escalated, and completed inquiries; follow up on outstanding items to support timely resolution.
• Roster and Attestation Support: Provide backup support for the twice‑monthly roster‑request process; submit and track ServiceNow requests for rosters in accordance with the established schedule; review roster information for completeness and identify discrepancies requiring follow‑up; enter partial attestations into the attestation system based on approved documentation and established procedures; maintain records of roster requests, attestations, and unresolved items to support subsequent payroll review and reconciliation.
• Payroll Review and Reconciliation: Using approved roster and attestation information, review payroll dock and retroactive pay calculations using established procedures and Excel‑based tools; reconcile payroll‑related data across reports and source files; validate calculations and supporting data for completeness and accuracy; identify discrepancies, missing information, and other exceptions, and escalate them for further review; maintain trackers documenting calculations, corrections, approvals, and outstanding items.
• Reporting and General HR Support: Prepare recurring and ad hoc Excel reports, including sorting, filtering, comparing, and reconciling data; perform data‑quality reviews to identify missing, inconsistent, or potentially duplicative information; assist with routine HR transactions, status tracking, and documentation based on established procedures; help maintain process guides, standard response templates, trackers, and other operational documentation; provide backup support for other time‑sensitive HR operational activities consistent with the responsibilities and level of the position.
• Confidentiality and Compliance: Maintain the confidentiality of employee, student, payroll, and other sensitive information; follow established HR procedures, data‑security requirements, approval protocols, and escalation guidelines; perform other related HR and/or Payroll operational duties consistent with the responsibilities and level of the position, as assigned.

Requirements

• Bachelor's Degree
• Experience supporting HR, payroll, employee services, or other high‑volume operational function
• Intermediate to advanced proficiency with Microsoft Excel, including formulas, filters, lookups, data comparisons, and reconciliation
• Experience with a case‑management or ticketing system (ServiceNow experience preferred)
• Strong written communication skills and the ability