HR Operations Coordinator

Role Summary

The HR Operations Coordinator provides essential administrative and technical support for the daily operations of the HR department. This role focuses on the precise execution of benefits administration, data entry within the HRIS (Paycom), and maintaining flawless employee records. The ideal candidate is a “process-oriented” professional who enjoys checklists, data accuracy, and providing high-touch support to employees regarding their benefits and records.

Reports to: Senior Vice President of HR Administration
Location: Dallas, TX (In-Office)

Responsibilities

• Assist with the technical setting up of benefit plans in Paycom, including data entry of rates and plan codes.
• Monitor weekly eligibility reports to identify employees qualifying for benefits and distribute enrollment invitations.
• Process benefit life event changes (e.g., marriages, births) and ensure all supporting documentation is collected.
• Perform monthly audits of carrier invoices against payroll deductions to ensure billing accuracy.
• Handle the administrative processing of COBRA notices and status changes.
• Maintain the digital filing system for all personnel records, ensuring documents are uploaded to the correct folders in the HR portal.
• Prepare standardized HR reports on a weekly or monthly basis, such as anniversary lists, birthday logs, and headcount trackers.
• Own and maintain the collection and organization of data for ACA reporting.
• Audit employee files regularly to identify missing documents or expired certifications.
• Ensure new hires complete benefit elections. Complete benefits elections process with health insurance providers and ancillary providers.
• Handle billing cycle and invoices for insurance providers and ancillary providers in coordination with accounting.
• Respond to routine employee inquiries regarding PTO balances, insurance card requests, and login assistance.
• Support the HR team with logistical needs for company events, lunches, and recognition programs.
• Coordinate the distribution of physical awards or compliance materials to remote offices as needed.

Required Skills & Qualifications

• Highly Detail Oriented: A natural affinity for spotting errors in data and a commitment to “getting it right the first time.”
• Tech-Savvy: High comfort level learning new software; previous experience with Paycom or similar HRIS is a significant plus.
• Customer Service: A helpful, “concierge” approach to answering employee questions.
• Organization: Ability to manage multiple administrative deadlines (billing cycles, enrollment windows) simultaneously.

Education & Experience

• Bachelor’s degree in HR, Business, or Finance is preferred, but not required if the candidate has relevant process-driven experience.
• 1–3 years of experience in an administrative or HR support role.