HR Operations Coordinator

About the role

We're looking for an HR Operations Coordinator to handle the day-to-day processing of employee lifecycle transactions for Riser Fitness, including onboarding, employee changes, leave of absence administration, and offboarding. This is a hands-on administrative role: you'll enter records, collect and verify paperwork, process changes in Rippling, triage the shared HR inbox, and keep employee files organized and accurate from a new hire's first day through their last. You'll take direction from the HR Operations Manager and work alongside Talent Acquisition and Payroll to keep every transaction moving on time.

Responsibilities

• Process new hire onboarding paperwork and system setup, from offer acceptance through Day 1
• Enter and update new hire records in Rippling, including personal information, compensation, and job details, as directed by the HR Operations Manager
• Collect and verify new hire documentation, including I-9s, tax forms, and employment eligibility paperwork
• Send new hire paperwork and welcome communications, and follow up to make sure everything is completed on time
• Request system and platform access (Rippling, email, and studio-level tools) and coordinate equipment issuance for new hires ahead of their start date
• Process pay, title, position, and location changes in Rippling as directed by the HR Operations Manager
• Prepare and send change paperwork (offer letters, addendums, notices) and confirm employee acknowledgment
• Update personnel records to reflect approved changes and confirm accuracy against source approvals
• Route compensation or classification changes to Payroll and confirm they land in the correct pay cycle
• Process leave of absence requests and paperwork, including FMLA, state-mandated leave, and personal/medical leave
• Track LOA dates, required certifications, and deadlines, and follow up with employees and managers on outstanding documentation
• Update Rippling records to reflect leave status, and route leave-related pay and benefits changes to Payroll and Benefits
• Send leave-related communications, including approval notices and return-to-work confirmations
• Maintain the LOA tracker and flag upcoming leave starts, returns, or expirations to the HR Operations Manager
• Process offboarding paperwork and checklist items for departing employees, including exit documentation
• Deactivate system and platform access and confirm return of company equipment on or before the last day
• Coordinate with Payroll to ensure final pay and benefits cessation details are handed off accurately
• Update personnel records to reflect termination details and rehire eligibility as directed
• Monitor the shared HR inbox and triage incoming requests, routing each to the correct owner (Payroll, Benefits, HR Operations Manager, or self)
• Respond directly to routine employee and manager questions on lifecycle, LOA, and general HR topics, escalating anything unclear
• Track inbox turnaround and flag aging or unresolved requests
• Keep saved replies and inbox documentation up to date so responses stay consistent and on time
• Keep personnel files organized, complete, and audit-ready across all lifecycle stages
• Track checklist completion for onboarding, changes, LOA, and offboarding, and flag outstanding items
• Assist with I-9 re-verification and other compliance paperwork as deadlines come up
• Answer routine employee and manager questions on lifecycle transaction status, escalating anything unclear to the HR Operations Manager
• Keep lifecycle trackers and shared documentation up to date
• Provide general administrative support to the HR Operations Manager as needed

Requirements

• 2+ years of experience in HR, HR administration, or a related field preferred
• Experience with Rippling or a comparable HRIS