HR Operations & Compliance Generalist

About the role

Join Team FSSI and become an Employee-Owner! Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance, and billing industries across the U.S. We're looking for an organized, proactive, and people-focused HR Operations & Compliance Generalist to join our Human Resources team in Santa Ana, CA.

Responsibilities

• HR Programs & Initiatives
  Run and support key HR programs, including performance management, benefits, employee relations, and compliance
• Leaves of Absence & Workers' Compensation
  Assist in the management of leave requests (FMLA, ADA, personal, etc.), ensuring compliance and timely communication
  Serve as liaison with third-party vendors and internal stakeholders to resolve workers' comp claims and accommodations
• Reward & Recognition Programs
  Administer and evolve employee recognition initiatives and service awards
  Support HR leadership in tracking and reporting on program effectiveness
• Employee Experience & Inquiry Support
  Respond to HR-related questions from employees in a timely, empathetic, and accurate manner
  Maintain and improve knowledge base documentation and internal resources
  Conduct investigations as required into workplace issues
• May conduct safety training, and training on new policies, procedures or new legislation
  Ensure documentation and systems are up to date and aligned with company policies
  Continually maintain awareness of HR trends, and federal and state laws
• May assist HR team with additional duties and projects as assigned, specifically including payroll and benefits

Requirements

• Bachelor's degree in HR, Business, or related field preferred
• 3+ years of experience in HR operations or employee support roles
• Payroll and Benefits experience is preferred
• Familiarity with HRIS systems, reporting tools, and case management platforms
• Bilingual (English/Spanish) required; must be able to communicate fluently in both languages, both verbally and in writing
• Demonstrate consistent and strong attention to detail, problem-solving skills, and the ability to juggle multiple priorities
• Excellent interpersonal and written communication skills

Benefits

Why Join Us?
Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you're not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future
Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families
Benefits include:
- 401(k) & Roth + Employee Stock Ownership Plan
- Medical, Dental, Vision & Life Insurance
- Vacation, sick leave and paid holidays - including your birthday!
- Employee Assistance & Care Programs
- Additional perks & employee award programs

Pay

Commensurate with experience

Schedule

Monday - Friday, 8 am - 4:30/5:00 pm. This is a fully onsite position.