HR Operations Administrator

Core Responsibilities

• Manage the department's central operational inbox, ensuring requests from program leadership, employees, candidates, vendors, and external partners are directed to the appropriate team member.
• Track follow-through on routed requests, surfacing items that have stalled or require escalation.
• Draft routine operational communications on behalf of the CPCO and the department.
• Maintain tracking tools capturing active HR projects, deadlines, recurring operational requirements, and pending follow-up items across the department.
• Surface deadlines and pending items proactively to appropriate functional owners.
• Cook up logistics for recurring departmental activities including team meetings, learning programs, and HR initiatives.
• Support the collection, organization, and maintenance of departmental data in support of CPCO reporting for executive, board, and external audiences.
• Compile and prepare data reports from the ATS, Kronos, and other HR systems as needed.
• Maintain operational tracking logs for request routing volumes, vendor activity, and project status.
• Maintain organized records of operational decisions, vendor agreements, and recurring departmental activities.
• Coordinate audit response logistics including document gathering, deadline tracking, and routing of information requests to functional owners.
• Track vendor activity, contracts, and invoicing, ensuring timely review and payment processing in coordination with Finance.
• Maintain a centralized record of vendor agreements and renewal timelines and coordinate logistics for vendor meetings and renewals.
• Act as a consistent point of contact for program leadership, Finance, Legal, IT, and external partners on routine departmental matters.
• Support the CPCO's coordination with internal and external stakeholders by tracking commitments, follow-up items, and recurring touchpoints.
• Cook up cross-functional touchpoints in support of HR-wide initiatives including the all-staff event and other organization-wide programs.

Qualifications

• Bachelor's degree.
• Three or more years of progressive administrative or HR operations experience, ideally in a nonprofit, multi-site, or regulated environment.
• Demonstrated experience coordinating across multiple stakeholders, tracking deadlines, and maintaining documentation infrastructure.
• Working experience with ATS and HRIS platforms, including the ability to pull reports and navigate workflows.
• Proficiency in Microsoft Office including Excel and PowerPoint.
• Experience with AI tools a plus.
• Excellent written and verbal communication skills.
• Strong attention to detail, accuracy, and follow-through.
• High level of discretion in handling confidential information.