HR Operations Administrator

About the role

The Employee Support team is responsible for handling employees' data updates, exit management, service request management, automation projects, etc. This team is committed to ensuring a great employee experience.

Responsibilities

• Responding to HR general questions from employees, which come in through a ticketing system.
• Working in partnership with Benefits, Employee Relations, HRBP's, Payroll, and others to respond to inquiries.
• Serving as a liaison between HR systems and IT to ensure system upgrades and changes are implemented successfully.
• Participating in and leading HR projects and special programs.
• Managing full lifecycle of leave of absences and working with stakeholders (Employee Relations, HRBP, Payroll, etc.) to ensure fulfillment and compliance.
• Managing the full lifecycle of accommodations and working collaboratively with stakeholders (e.g. Employee Relations, Facilities, IT, etc.) to ensure fulfillment and compliance for the request.

Requirements

• 2-3 years of HR Operations experience and a Bachelor's Degree in HR/Business or a related field.
• 2+ years of direct Leave of Absence and Accommodation experience.
• Demonstrate exceptional written, verbal communication, presentation, and negotiation skills.
• Understand HR processes (Candidate Support, Onboarding, Employee Support, etc.) end-to-end.
• Experience with MicroSoft Office (Excel, PowerPoint, Word, etc.) and Google Workspace (Google Doc, Google Drive, Google Sheets, etc.).
• Have a working knowledge of case management systems (e.g. ServiceNow) and HRIS systems (e.g. Oracle Cloud).
• Demonstrate Project management skills and adapting quickly to changes.

Qualifications

• Detail-oriented and a quick learner.
• Interest in HR operations and systems support.

Skills

• Exceptional written, verbal communication, presentation, and negotiation skills.
• Understanding of HR processes (Candidate Support, Onboarding, Employee Support, etc.) end-to-end.
• Experience with MicroSoft Office (Excel, PowerPoint, Word, etc.) and Google Workspace (Google Doc, Google Drive, Google Sheets, etc.).
• A working knowledge of case management systems (e.g. ServiceNow) and HRIS systems (e.g. Oracle Cloud).
• Project management skills and ability to adapt to changes.

Benefits

Benefits at Akamai include support for health, well-being, finances, and life beyond work. See our benefits.

Pay

For US based candidates only - the base salary for this position ranges from $47,100 - $84,900/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).

Schedule

This is a flexible role and may be performed at your home and/or the local Akamai office in Cambridge, MA (ad hoc). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more details when you apply.

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