HR Knowledge Analyst

Key Responsibilities

• Define HR KM vision, strategy, and success metrics
• Align KM to AI, self-service, and digital experience priorities
• Develop a phased roadmap (foundation → pilot → scale)
• Design ownership, roles, and accountability model
• Establish content governance, standards, and decision frameworks
• Implement mechanisms for ongoing content quality management
• Build a unified taxonomy and metadata model
• Design content structure for human and AI consumption
• Create content standards, templates, and style guidelines
• Define content lifecycle processes (create, review, update, retire)
• Lead a high-impact pilot (e.g., HR support or benefits content)
• Audit and remediate content to improve accuracy, clarity, and findability
• Validate improvements through user testing and AI performance
• Establish a distributed ownership model (COE champions)
• Develop training, playbooks, and enablement materials
• Drive early adoption and behavior change
• Define KPIs (content quality, findability, usage, AI accuracy)
• Stand up metrics and feedback loops
• Deliver a scalable KM operating model

Required Experience

• 7-10+ years in Knowledge Management, Content Strategy, or Information Architecture
• Proven experience building KM programs from the ground up
• Strong track record in governance design and implementation
• Experience remediating enterprise content at scale
• Familiarity with AI-enabled knowledge systems or semantic search
• Experience with platforms such as ServiceNow, SharePoint, or enterprise knowledge bases

Key Attributes

• Structured thinker who can bring order to fragmented environments
• Strong influencer; able to drive alignment without authority
• Hands-on and pragmatic—balances strategy with execution
• Detail-oriented with a focus on content quality and user experience

Engagement Details

• Duraton: 6-12 month contract
• Focus: Strategy + hands-on implementation
• Stakeholders: HR leadership, COEs, IT partners

About INSPYR Solutions

INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. We strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions.

Equal Employment Opportunity

Inspyr Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.