HR (Human Resources) Business Partner

About the role

Built is an AI-native company, and we're seeking an HR Business Partner with a proven track record in HRBP roles. This role will serve as the primary day-to-day HR contact for managers and employees across Built, focusing on the full employee lifecycle. You'll also own employee relations cases, coach managers, and lead People programs.

Responsibilities

• Own a company-wide book of business, working closely with the VP, People, and using AI tools to deliver a more human HR experience.
• Translate client group feedback into actionable insights for the VP, People.
• Coach managers through performance conversations, feedback delivery, and people decisions.
• Support manager onboarding and development, helping new people leaders at Built ramp quickly.
• Guide managers through corrective action and disciplinary processes with consistency and clear documentation.
• Identify patterns across cases and surface them with recommendations to the VP, People.
• Lead execution of cyclical People programs such as performance reviews, engagement surveys, and comp cycles.
• Contribute to workforce planning and headcount discussions in partnership with Finance and Talent Acquisition.
• Identify and address org design friction points, such as role clarity gaps and team structure misalignments.
• Partner with Talent Acquisition on role scoping, leveling decisions, and hiring process consistency.
• Collaborate with the Sr. HR Generalist to ensure seamless employee experience across the People team's work.
• Provide informal guidance to the HR Generalist on ER handling and process execution.

Requirements

• Bachelor's degree (or equivalent) and 4-8+ years of progressive HR experience, with at least 2+ years in an HRBP or business-facing HR role.
• Demonstrated ability to handle complex employee relations matters independently, with sound judgment and comfort in ambiguity.
• Exceptional relationship-building skills; trusted advisor to leaders and employees; communicates with clarity, empathy, and authority.
• Proficiency in HR data analysis and reporting; uses data to inform recommendations and tell compelling stories.
• Strong business acumen; understands how Built's business makes money, what drives organizational performance, and how talent decisions connect to results in a SaaS fintech context.
• SHRM-CP or PHR certification preferred; experience with Rippling or comparable HRIS.
• Experience in a high-growth SaaS or fintech company is strongly preferred.

Qualifications

• Experience with AI tools and practices.
• Ability to handle sensitive and confidential information with discretion.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of SaaS and fintech industry dynamics.

Skills

• Excellent problem-solving and decision-making skills.
• Strong organizational and project management skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Effective written and verbal communication skills.
• Ability to adapt to changing priorities and deadlines.

Benefits

Competitive benefits including: uncapped vacation [US ONLY], medical, dental & vision insurance, robust compensation package, including equity in the form of stock options, a Learning Grant program to support ongoing professional development, and an unlimited PTO policy. Additionally, Built offers a 401(k) with match and expedited vesting [US ONLY].

Pay

$113,982 - $154,439 USD per year.

Schedule

Remote employees are expected to travel to Nashville (or a company-designated location) at least twice a year for gatherings like Connect Week. Additional travel may be required based on your role and business needs.

Perks

• The rare opportunity to radically disrupt a $1.5T industry.
• Competitive benefits including: uncapped vacation [US ONLY], medical, dental & vision insurance.
• A robust compensation package, including equity in the form of stock options.
• A Learning Grant program to support ongoing professional development.
• An unlimited PTO policy.
• Other benefits.

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