HR Housing Coordinator

About the role

Seasonal Palisades Tahoe We share the spirit of these legendary mountains with the world. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Responsibilities

• Assists with maintaining the day-to-day operations of Employee Housing including utility accounts, maintenance requests, collecting and logging rent payments, assisting with the housing inquires via email in person and over the phone, data entry and other assigned projects while providing exceptional service to our internal guests in a timely and welcoming manner.
• Makes sure utility accounts are monitored and maintained for off-site properties.
• Aids in collecting rent payments from tenants and organizing signed license agreements.
• Maintains applicant and tenant records within the housing management platform.
• Communicates with tenants through phone calls, emails, faxes, and ensures the regular flow of information to necessary parties as needed, on a daily basis.
• Accepts and tracks employee housing applications.
• Performs reference and background checks and informs applicants of approvals or denials of housing applications.
• Maintains up-to-date tracking of room/unit inventory; ensuring that housing needs are best met in a timely manner.
• Assists with move-in/out and day-to-day procedures and maintenance requests with all tenants in both on and off-site employee housing units during winter and summer seasons.
• Completes move-in and move-out procedures including security deposit reimbursements less any applicable deductions.
• Conducts bi-weekly inspections with tenants, and lease administrators.
• Communicates housing violations and maintenance needs based on inspections.
• Communicates with tenants regarding rent collection, apartment inspections, facility maintenance, and disciplinary notices.
• Assists Housing Manager with community outreach, researching additional off-site housing opportunities, performing cost comparisons, and securing housing resources.
• Performs other administrative duties including filing, shredding, office organization, copying and scanning forms, and stocking forms/supplies.

Qualifications

• Must be 18 years of age.
• High School Diploma or GED preferred, but a Bachelor's Degree is preferred.
• Experience in the ski resort industry or property management, student or employee housing is preferred.
• Intermediate to advanced computer skills, proficient in Microsoft Office, and willingness to learn new technology.
• Must be able to be cleared as an approved driver.

Competencies and Job Requirements

• Effective communication skills, oral & written.
• Clean driving record and valid driver's license required.
• Ability to meet deadlines and proactively seek resolutions with minimal supervision.
• Excellent organizational skills.
• High customer service standards & safety awareness.
• Able to understand and follow verbal and written instructions.
• Maintains a neat & clean appearance in compliance with company grooming standards.
• Punctual, with the ability to report at scheduled start time.
• Works well as part of a team, willing to have fun and help when/where needed.
• Able to work within a fast-paced, high-volume, and demanding environment.
• Excellent organizational and problem-solving skills with the ability to handle multiple tasks simultaneously.
• Able to maintain a high level of discretion and confidentiality.

Physical Requirements

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 20 pounds regularly; exposed to typical office environment conditions and noise levels. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions

• Indoor/Outdoor: While performing the duties of this job, the employee will frequently be exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.
• Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

Equipment Used in Job

General office equipment.

Required Education and Experience

• High School Diploma or GED.
• Preferred Bachelor's Degree.
• Experience in the ski resort industry or property management, student or employee housing.

Benefits

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Generous healthcare options for both Seasonal & Year-Round employees.
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match.
• Free and discounted lift tickets.
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine.
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP).