HR Generalist – Employee Experience Champion

About the role

Join our team at the SLA, where we're passionate about creating an exceptional workplace. We've been recognized as a Great Place to Work three years in a row and named one of Fortune's Best Workplaces in the Bay Area for 2026.

We offer:

• Flexible work-life balance options
• An expansive benefits package including medical, dental, and vision coverage
• Educational benefits
• A generous wellness stipend
• Complimentary Costco memberships for you and your family

About Us

At the Surplus Line Association of California (SLA), we don't sell insurance—we protect access to it. We oversee the California surplus lines insurance marketplace, supporting coverage availability for businesses with complex or unique risks.

Requirements

We're seeking an experienced HR Generalist to provide comprehensive support across the employee lifecycle. This role includes:

• Employee relations
• Recruitment and selection
• Onboarding and offboarding
• Performance management
• Employee development
• Policy administration
• Compliance
• Benefits
• Leaves
• Day-to-day HR operations

Responsibilities

This role requires:

• Navigating difficult performance issues
• Supporting employees through workplace concerns and leaves of absence
• Cooking hiring activities
• Ensuring related documentation and systems remain accurate

Employee Relations & Manager Support

• Advise managers on employee relations, performance, attendance, conduct, and workplace concerns
• Address employee matters objectively and support appropriate investigation, documentation, resolution, and follow-up
• Help employees and managers understand workplace policies, expectations, resources, and available options
• Recognize sensitive or elevated-risk matters and involve HR leadership, legal counsel, or other partners when appropriate

Talent & Employee Lifecycle

• Coordinate recruiting and selection activities
• Guide onboarding, offboarding, and employee change processes
• Ensure employment documentation, internal communications, records, and system updates are completed accurately and on time
• Partner with payroll, benefits, technology, and other teams to support smooth employee transitions

Performance, Development & Engagement

• Coordinate performance review and goal-setting processes
• Guide managers on performance documentation, coaching, development planning, and performance improvement
• Support employee learning, recognition, engagement, and workforce initiatives
• Help translate organizational priorities into clear employee programs, communications, and resources

Benefits, Leaves & Compliance

• Coordinate benefits, leave, accommodation, and return-to-work processes
• Respond to employee questions and work with providers and internal partners to resolve issues
• Apply HR policies and employment requirements consistently across employee matters
• Support audits, reporting, records reviews, and other HR compliance activities

HR Operations & Continuous Improvement

• Maintain accurate and confidential HR records, systems, case documentation, and workforce information
• Prepare and evaluate HR reports, metrics, and trends to identify areas requiring attention
• Improve HR processes, tools, policies, documentation, and service delivery
• Support cross-functional projects and broader HR initiatives that strengthen the employee experience and organizational effectiveness