HR Generalist

About the role

The HR Generalist supports the Payments business by delivering day-to-day HR services throughout the employee lifecycle. This role partners closely with HR Business Partners, Talent Acquisition, Payroll, Total Rewards, and business leaders to ensure a positive employee experience while maintaining compliance with company policies and employment laws.

Responsibilities

• Serve as the first point of contact for employees and managers on HR policies, procedures, and general employment questions.
• Support a high volume of employee onboarding, offboarding, and internal transfers.
• Aid in employee documentation, employment changes, and HR systems updates.
• Ensure a positive employee experience by providing timely and accurate support.
• Support HR Business Partners with organizational initiatives across the Payments organization.
• Assist with manager coaching on routine employee relations matters.
• Coordinate performance management, talent reviews, and annual compensation processes.
• Participate in organizational changes, restructures, and workforce planning activities.
• Partner with Talent Acquisition to facilitate hiring and onboarding.
• Facilitate new hire orientation and onboarding activities.
• Track probationary periods and onboarding milestones.
• Assist with investigations into routine employee concerns.
• Maintain confidential employee records and documentation.
• Support performance improvement processes and disciplinary documentation.
• Process employee changes, promotions, salary adjustments, and organizational updates.
• Support monthly sales performance review management in addition to annual merit, bonus, and performance review cycles.
• Ensure data accuracy within HRIS systems.
• Prepare reports and HR metrics for business leaders.
• Maintain compliance with employment legislation and company policies.
• Support audits and documentation requests.
• Ensure accurate personnel files and record retention.
• Participate in HR initiatives including engagement programs, process improvements, and change management activities.
• Assist with HR communications and training.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 1–3 years of Human Resources experience.
• Experience working with HRIS systems.
• Strong Microsoft Excel, Word, and PowerPoint skills.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Strong organizational and time management skills.
• PREFERRED: Experience supporting technology, fintech, payments, SaaS, or high-growth organizations.
• PREFERRED: Experience supporting multi-state or global workforces.
• PREFERRED: Knowledge of HRIS platforms such as Rippling, UKG, Workday, or SuccessFactors.
• PREFERRED: HR certification (PHR, SHRM-CP) or working toward certification.
• PREFERRED: Basic understanding of employment law and HR best practices.

Pay

This position is eligible for a base salary range of $50,000 - $65,000 USD. This position is eligible for an annual bonus plan.

Schedule

This is a 100% remote position available to candidates located in the U.S., excluding Hawaii and Alaska.