HR Generalist

Position Summary

The HR Generalist serves as a strategic partner to Operations and Clinical leadership, driving people strategies that directly support business performance, team engagement, and retention. This role is highly field-facing and execution-oriented, focused on enabling Office Managers, Managing Dentists, and Regional leaders to lead their teams effectively. The HR Generalist will also play a key role in targeted recruitment efforts, specifically supporting the hiring of Office Managers and other high-impact, value-added positions, ensuring alignment with organizational culture, leadership expectations, and operational needs. This role requires regular travel to the offices they support and active participation in the HR integration of newly acquired practices, ensuring a seamless transition into company systems, culture, and people processes.

Key Responsibilities

• Strategic Business Partnership
  Partner closely with Regional Managers, Office Managers, and Clinical Leadership to align people strategies with business goals
  Act as a trusted advisor on organizational effectiveness, team structure, and leadership capability
  Support execution of key initiatives (e.g., Hygiene Excellence, performance management rollout, leadership model consistency)

• Talent Management & Employee Relations
  Drive accountability and consistency in leadership behaviors across offices
  Coach leaders on performance management, feedback delivery, and team dynamics
  Partner with leadership on corrective action, investigations, and documentation
  Ensure consistent application of policies, compliance standards, and company values

• Retention & Engagement
  Conduct proactive stay interviews across key roles (clinical and operations) to identify risks and opportunities
  Analyze turnover trends and partner with leadership on action plans
  Support engagement initiatives aligned with company culture and values
  Reinforce leadership accountability in creating strong team environments

• Performance Enablement
  Equip Office Managers and field leaders with tools and training to independently drive team performance
  Support rollout and adoption of performance management processes (via Paycom)
  Partner on goal setting, performance calibration, and talent reviews
  Reinforce a culture of accountability, business-minded thinking, and results

• Recruitment Support (Targeted Roles)
  Support the hiring of Office Managers and other critical, high-impact roles
  Participate in candidate screening, interviewing, and selection for leadership-level positions
  Ensure candidates align with company culture, leadership expectations, and operational needs
  Provide market insight and feedback on talent availability, compensation expectations, and hiring challenges
  Support hiring managers in making strong, timely hiring decisions

• Organizational Development & Leadership
  Coach and develop Office Managers and emerging leaders to strengthen leadership capability
  Reinforce expectations around accountability, communication, and team leadership
  Partner with HR leadership on training and development initiatives

• HR Integration & Field Support
  Support the HR integration of newly acquired practices, including onboarding, policy alignment, and cultural integration
  Partner cross-functionally with Operations, Clinical, IT, and Finance to ensure a smooth transition
  Provide on-site support during integrations to drive consistency and team engagement
  Build trust with newly onboarded teams and reinforce company values, expectations, and resources
  Ensure accurate setup and adoption of HR systems, processes, and compliance standards

• HR Operations & Compliance
  Ensure compliance with federal, state, and company policies and employment laws
  Maintain accurate documentation and support audits as needed
  Drive consistency and operational discipline across all locations

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field
• 3-6+ years of HR experience, preferably in a multi-site or field-based environment (healthcare or dental preferred)
• Strong experience in employee relations, coaching, and performance management
• Experience supporting or partnering on recruitment for leadership roles
• Experience supporting integrations, onboarding, or change management initiatives preferred
• Ability to travel regularly to supported office locations (1 x a quarter or as needed)
• Ability to influence without authority and build strong cross-functional relationships
• Strong business acumen with the ability to connect people strategy to performance outcomes

CORE COMPETENCIES

• Business Partnership - Understands operational drivers and aligns HR support accordingly

• Coaching & Influence - Effectively guides leaders at all levels

• Execution Excellence - Drives initiatives with discipline and follow-through

• Objectivity & Judgment - Handles sensitive situations with professionalism and balance

• Accountability Mindset - Promotes ownership and results-driven behaviors

• Collaboration - Works cross-functionally with Clinical, Operations, and Finance