HR Generalist

About the role

This role provides HR support to more than 60 associates at our Albuquerque Distribution Center. It is a full-time, onsite position, Monday–Friday, 8:00 a.m.–5:00 p.m. (Remote work is not available).

Responsibilities

• Provide guidance, support, and issue resolutions for employees on a wide range of HR topics, including new hire orientation, benefits counseling, payroll, safety practices, drug and alcohol testing, and workplace conduct policies.
• Ensure all required federal and state labor regulations (e.g., FLSA, FMLA, EEO, ADA, Title VII) are properly communicated and visibly posted, maintaining full compliance and fostering a well-informed, safe, and respectful work environment.
• Support recruitment, selection, placement, and onboarding of exempt, non-exempt, and hourly associates to achieve required staffing levels and ensure selection of highly qualified candidates.
• Maintain and update staffing trackers weekly to monitor progress, identify gaps, and support proactive workforce planning.
• Conduct new hire orientation sessions to ensure a smooth onboarding experience, familiarize employees with company policies and culture, and set the foundation for long-term success.
• Provide guidance to managers and supervisors regarding implementation of HR policies and procedures to ensure fair and compliant human resources practices.
• Conduct and document workplace investigations, including harassment or discrimination concerns, and provide evidence-based guidance and recommendations to managers and the Regional HR Manager to ensure fair, timely resolution and a safe, compliant work environment.
• Ensure completion and timely follow-up of 30-, 60-, and 90-day new-hire reviews by coordinating with managers, tracking compliance, and auditing documentation to verify accuracy and program effectiveness.
• Coordinate and deliver HR-related training programs for managers and employees, including onboarding, compliance, performance management, and company policies. Identify training needs, track completion, and ensure programs meet regulatory requirements and organizational goals.
• Manage and process weekly payroll, including audits, PTO balance reconciliation, and timely entry of progressive wage increases.
• Oversee the maintenance and organization of all HR records, including electronic personnel files, new hire documentation, I-9 forms, and policy manuals. Ensure accuracy, confidentiality, and compliance with company standards and federal/state regulations while driving consistent updates and best-in-class record-keeping practices.
• Communicate HR policies, procedures, and programs to ensure employees are well-informed, supported, and consistently operate in compliance with company standards and regulatory requirements. Serve as a trusted resource for understanding and applying HR guidelines effectively.
• Administer performance management and appraisal programs to ensure effectiveness, consistency, and alignment with organizational goals.
• Implement safety programs and practices to ensure compliance with GSF standards and regulatory agencies (e.g., OSHA, DOT), promoting a safe and healthy environment for all associates.
• Collaborate with managers to implement return-to-work programs and safety improvements while maintaining compliance with all applicable federal and state regulations.
• Monitor employee leave programs, including FMLA, short- and long-term disability, and other statutory or company-provided leaves. Ensure timely processing, accurate documentation, and compliance with federal, state, and company policies. Provide guidance to managers and employees on leave eligibility, return-to-work requirements, and accommodations, while maintaining confidentiality and supporting workforce continuity.

Requirements

• Bachelor’s degree in business administration, human resources, or a related field from an accredited college or university.
• PHR and/or SPHR certification from SHRM or a college plus demonstrated years of experience may be considered in lieu of degree.
• Experience: 5 to 10 years of experience in general human resources.

Qualifications

• Knowledge of relevant safety policies, practices, and procedures.
• Knowledge of general human resources policies and procedures.
• Knowledge of federal, state, and local labor laws and regulations.
• Knowledge of employee relations concepts and best practices.
• Knowledge of supervisory and leadership concepts and techniques.
• Knowledge of HR information systems and related computer applications.
• Knowledge of PC software including word processing and spreadsheets.
• Knowledge of benefits administration, including health, insurance, retirement, and other programs.
• Knowledge of government policies and regulations related to HR programs.
• Knowledge of recruitment, selection, and retention strategies.
• Knowledge of performance management and appraisal processes.
• Knowledge of training and employee development programs.
• Knowledge of diversity, equity, and inclusion concepts and compliance.

Skills and Abilities

• Communication skills: Clearly and professionally with employees verbally and in writing.
• Relationship-building skills: Build and maintain effective working relationships with employees at all organizational levels.
• Issue-resolution skills: Identify issues or irregularities early and take appropriate steps to resolve them.
• Document-preparation skills: Prepare comprehensive administrative and technical documents, reports, and correspondence.
• Presentation skills: Deliver engaging presentations to employees and other stakeholders.
• Training skills: Train employees in HR policies, procedures, and best practices.
• Travel skills: Travel is needed by airplane or automobile to support HR operations.
• Workplace-safety skills: Work effectively in a dynamic business environment, maintaining high standards of quality and customer service.
• Decision-making skills: Demonstrate behavior and decision-making that reflect QCD’s Values and Creed.