HR Generalist

The HR Generalist will be responsible for moderating and processing transactions related to employee changes and new hires within a specific HR program, such as pay, benefits, leaves of absence, disability, and workers' compensation.

About the role

This role acts as a resource to Human Resources Representatives and other service center team members, handling moderate to complex HR transactions with accuracy and professionalism.

Responsibilities

• Process new hire changes, employee requests for information, and changes according to established policies and procedures, collective bargaining agreements, and laws.
• Enter and retrieve employee data to make necessary changes and provide requested information.
• Respond to escalated employee calls and inquiries, resolving ongoing HR issues and tracking employee data using HR information systems and call center systems.
• Conduct case management as required to meet employees' needs.
• Handle incoming employee calls as needed.
• Collaborate with Quality Assurance, Training, and Team Management to modify transaction procedures and provide one-on-one training for HR Representatives and other HR Service Center employees.

Requirements

• Strong customer orientation.
• Ability to process transactions with accuracy.
• Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information, and changes.
• Advanced reading skills and basic math skills.
• Bachelor’s degree or some college-level coursework preferred.

Qualifications

• 3-5 years of relevant experience.
• High school diploma or equivalent.

Skills

• Excellent communication skills.
• Attention to detail.
• Knowledge of HR policies and procedures.
• Basic computer literacy.

Benefits

• Flexible schedule with the option to work 40 hours per week.
• Equal opportunity employer.
• Committed to transparency and ethical practices.

Pay

$35-$40/hour, depending on experience level.

Schedule

Flexible schedule with the option to work 40 hours per week.

About the Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience. For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA, built on trust, long-term partnerships, and technical excellence. Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to helping every client make the best hiring decisions possible and matching professionals with the right IT jobs and career opportunities.

AI-Assisted Interview Experience

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca. These AI hiring tools help us conduct recorded video interviews, transcribe interviews, summarize candidate responses, generate job-related insights, streamline communication and scheduling. Please note that the AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners. The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency. If you prefer a non-AI interview format, we will gladly provide an alternative.

Your Rights as a Candidate

At PTP, every candidate has the right to request a non-AI interview path, ask how their data is being used, request access to transcripts or interview recordings, request deletion of their AI-recorded interview, and receive clear, timely communication. Our goal is to ensure you feel respected, informed, and supported throughout your experience.