HR Generalist

Key Responsibilities

• Act as the primary internal point of contact for employees and managers on all leave of absence (LOA) matters, partnering closely with Lincoln Financial Group to administer FMLA, state-mandated leaves, parental leave, military leave, and company-sponsored leave programs.
• Manage end-to-end employee and manager communications related to leaves of absence, including eligibility determination, documentation requirements, timelines, status updates, return-to-work coordination, and case resolution.
• Educate employees and people leaders on leave policies, procedures, and expectations to ensure consistent understanding and compliance.
• Serve as the initial intake point for employee relations matters by gathering relevant information, documenting concerns, and escalating issues appropriately in accordance with company guidelines.
• Provide clear guidance on HR policies, procedures, and general employee inquiries while maintaining strict confidentiality and professionalism.
• Analyze trends in employee inquiries and recommend enhancements to HR processes, policies, or communications to improve the employee experience.

General HR Operations & Team Support

• Provide day-to-day HR operational support across the employee lifecycle, including onboarding, offboarding, job changes, and internal transfers.
• Support benefits administration activities, including open enrollment, ongoing employee support, and benefits education.
• Aid in performance management and talent processes such as goal setting, performance reviews, and manager coaching.
• Maintain accurate and up-to-date employee records, support HR audits, reporting, and compliance requirements.
• Assist with HR policy updates, employee handbook maintenance, and the development and rollout of HR communications.
• Support HR initiatives and projects, including engagement surveys, training coordination, compliance initiatives, and HR system updates.
• Act as a backup to other HR team members to ensure continuity of critical HR operations.

Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field.
• 5 - 7 years of progressive HR Generalist experience.
• Must have HR experience supporting retail setting.
• Solid working knowledge of FMLA, state leave laws, and general HR compliance requirements.
• Experience of partnering with third-party leave administrators; prior experience with Lincoln Financial Group is strongly preferred.
• Excellent written and verbal communication, organizational, and time-management skills.
• Demonstrated ability to manage sensitive and confidential information with discretion and professionalism.
• Proficiency with UKG HRIS platforms and standard office productivity tools.