HR Generalist

About the role

Resolves complex employee transactions and process escalations across core HR operations. Leverages data to identify administrative friction, remove manual handoffs, and streamline workflows. Diagnoses recurring process errors to equip managers with targeted self-service tools and guidance.

Responsibilities

• Process complex transactional changes, including status shifts, retro updates, reinstatements, and 90-day layoffs.
• Resolve specialized operational tasks, including I-9 issues, license tracking, minor labor permits, penalty pay adjustments, and policy documentation.
• Serve as the primary point of contact for complex Tier-1 inquiries to ensure end-to-end resolution.
• Facilitate facility tours, provide M&A transactional onboarding assistance, and administer the Tuition Assistance program.
• Evaluate operational touchpoints across stores, corporate offices, and employees to remove bottlenecks and streamline transactions.
• Track inquiry trends, call volume drivers, and resolution times to present actionable recommendations to leadership.
• Apply independent judgment to resolve complex operational issues and address ineffective processes.
• Analyze repeat errors, policy misinterpretations, and inaccurate submissions to identify root drivers.
• Partner with HR support teams to share performance