HR Generalist

Responsibilities

• Retail Division Support
• Provide on-site general human resources support to retail employees and managers at various retail operations locations.
• Maintain regular coordination between retail and People Services operations to ensure service continuity and sharing of information, policies, and problem solving.
• Engage with retail store leadership to anticipate and discuss organizational changes and needs, providing analysis and recommendations.
• Conduct applicable training sessions for retail leadership and staff, taking consultation from the Training and Development team.
• People Services Department Support
• Confer with People Services leadership to implement personnel policies and procedures.
• Aid in the broad array of HR tasks, including but not limited to hiring events, onboarding support, unemployment claims, administrative tasks, open enrollment, coordinating with applicable centers of excellence (COEs), and other HR-related functions as assigned.
• Attend applicable department meetings including team and weekly staff meetings.
• Staffing Support
• Assist Talent Acquisition department with hiring initiatives for designated regions/locations.
• Identify and report staffing risks and turnover trends.
• Cookordination and engagement with Employee Well-Being, Employee Assistance Program (EAP) and other benefit programs based on employees’ needs.
• Employee Relations
• Provide HR support, consultation, and mediation for basic site-level disputes or disruptions.
• Coordinate with retail store leadership to review and approve disciplinary actions in a consistent, timely, and compliant manner; promptly escalating complex concerns to People Services leadership where appropriate.
• Compliance and Risk Management
• Maintain an updated knowledge of applicable employment laws, including but not limited to DOL, FMLA, ADA, Equal Opportunity (EEO) and affirmative action guidelines and laws.
• Aid on-site managers with incident reporting, including ensuring timeliness of reporting, completion of applicable paperwork, and notification of Risk Management team.
• Lead and support Reasonable Suspicion Drug Testing process, as needed.
• Policies and Standards
• Maintain a current and up-to-date understanding of and comply with all company policies and procedures.
• Provide access to needed, required, or related training and development activities, and/or other practices related to performance management, including supporting and/or participating in professional development, and safety policies and safe work practices including reporting potential hazards, and wearing personal protective equipment as required, and reporting injuries or incidents.
• Accounting and financial records keeping, including timely submission of reports, reimbursement requests, and review of financial statements, logs, and ledgers, and payroll.
• Keep staff informed of all Goodwill initiatives, policy changes and updates and other general company information.

Qualifications

• Education and Years of Experience: High School Diploma or equivalent AND 5+ years of relevant experience. OR Associates Degree in Human Resources or related field AND 3+ years of relevant experience. OR Bachelors Degree in Human Resources or related field AND 1+ year of relevant experience.
• Required Attention to detail. Proven knowledge of HR practices and operations. Ability to properly use basic systems (email, HRIS, Excel, Teams, reporting tools). Ability to work with diverse populations. Strong oral and written communication skills.
• Preferred Professional HR certification (SHRM, HRCI). Multi-site support experience. Non-profit experience. Retail leadership experience.