HR Generalist

Job Summary

The HR Generalist serves as a trusted business partner to key leaders and team members across all locations in the Northwest NC territory. This role serves as the primary Employee Relations contact, coaches leaders, and executes core talent management programs.

Key Job Responsibilities

• Serves as the initial Employee Relations contact responsible for coaching and resolving issues involving policy adherence, performance, conduct, and workplace conflict.
• Assists third-party ER partner in investigations and advising leaders on disciplinary processes, performance improvement plans, and terminations.
• Maintains ER metrics and presents insights to leadership with action plans.
• Serves as a liaison between our external ER vendor (Davidson group) and field leaders to help create a seamless internal customer service experience.
• Facilitates performance management cycles (goal-setting, check-ins, calibration); coaches leaders on high-quality feedback and development planning.
• Supports succession planning and IDPs.
• PARTNERS WITH TALENT ACQUISITION ON WORKFORCE PLANNING, INTERNAL MOBILITY, AND CRITICAL ROLE PIPELINES.
• PARTNERS WITH TRAINING TEAM TO DEPLOY TARGETED DEVELOPMENT INITIATIVES.
• USES A STRUCTURED TALENT FRAMEWORK TO ALIGN ACTIVITIES WITH BUSINESS STRATEGY AND MEASURE IMPACT ON RETENTION, READINESS, AND PROMOTION.
• RESPONSIBLE FOR BUILDING CONSULTATIVE RELATIONSHIPS WITH LEADERSHIP TEAMS, TRANSLATING BUSINESS GOALS INTO PEOPLE DEVELOPMENT AND HR SOLUTIONS.
• PROVIDES DATA-DRIVEN INSIGHTS (TURNOVER, ER TRENDS, STAFFING, PRODUCTIVITY) AND RECOMMENDATIONS TO KEY LEADERS.
• CHAMPIONS AN INCLUSIVE, VALUES-ALIGNED CULTURE; ENSURES PRACTICES UPHOLD DIGNITY, FAIRNESS, AND COMPLIANCE.
• INTERPRETS AND APPLIES FEDERAL, STATE, AND LOCAL EMPLOYMENT LAWS.
• UPDATES SOPs.
• CONDUCTS POLICY TRAINING AND COMPLIANCE SPOT-CHECKS.
• ENSURES SECURE EMPLOYEE RECORDS AND STRICT CONFIDENTIALITY.
• PARTICIPATES IN AND LEADS DEPARTMENTAL AND ORGANIZATIONAL PROJECTS AS A SME, PROVIDING INSIGHTS AND RECOMMENDATIONS TO ENSURE COMPLIANCE AND A TEAM-MEMBER FOCUSED APPROACH.

Education and Qualifications

• Bachelor’s degree in HR, Business, or related field required; advanced coursework preferred.
• SHRM-CP/PHR (or higher) highly preferred.
• 5–8 years of progressive HR generalist experience with substantial employee relations responsibility.
• Proven success supporting multi-site operations (e.g., retail, manufacturing, hospitality, nonprofit, distribution).
• Demonstrated facilitation of performance/talent review processes.
• Experience coaching frontline and senior leaders.
• UKG experience highly preferred.
• Advanced computer skills.
• Proficient in Microsoft Office Suite.
• Excellent communication skills—both written and verbal.
• Strong decision-making capabilities with a strong focus on compliance and integrity.
• Able to work independently and multi-task.
• Excellent time management and problem-solving skills.
• Ability to prioritize tasks and adjust to accommodate urgent needs.
• Able to think critically and look for solutions.
• Project management experience, highly preferred.
• Bilingual in Spanish preferred.
• Driver’s license and access to a personal vehicle required.
• Ability to travel up to 75%, required.

Benefits

• Competitive Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs
• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

EEO Statement

Goodwill Industries of Northwest North Carolina is committed to providing equal employment opportunities to all team members and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.