HR Generalist

Reports To: Chief People Officer / People Growth Partner | Location: Austin, TX (In Person or Hybrid) | Job Type: Full-Time

Overview

Everyday Coffee Company is a rapidly scaling Dunkin’ franchise partner, opening hundreds of locations annually across multiple states. As we grow, we are building a best‑in‑class people infrastructure to support high‑volume hiring, compliance, performance management, and employee experience at scale. We are seeking an experienced HR Generalist to serve as a core operator within the People Team. This role will support frontline and management employees across multiple states, ensuring consistent HR practices, legal compliance, and a positive, people‑first culture. The ideal candidate is highly organized, service‑oriented, and thrives in a fast‑paced, multi‑location environment. This role is critical to keeping our people systems, policies, and processes running smoothly as we scale.

Why This Role Matters

• Ensures consistent, compliant HR practices across all locations
• Provides strong support for managers navigating employee relations
• Scalable onboarding, offboarding, and performance processes
• Fosters a positive employee experience in a high‑growth environment

Key Responsibilities

Employee Relations & Compliance

• Serve as the first point of contact for employee relations issues
• Investigate and resolve workplace concerns in partnership with leadership
• Ensure compliance with federal, state, and local employment laws
• Support corrective action, documentation, and termination processes
• Maintain accurate employee records and confidential files

HR Operations & Systems

• Administer HRIS systems (e.g., ADP, Oracle HCM, Workday, UKG)
• Support onboarding, offboarding, job changes, and promotions
• Ensure accurate employee data and system integrations
• Generate HR reports (turnover, headcount, compliance metrics)

Talent Support & Onboarding

• Support recruiting and hiring workflows as needed
• Coordinate onboarding and orientation sessions
• Ensure smooth new‑hire experiences and system readiness
• Track completion of training and compliance requirements

Performance & Development

• Administer performance review cycles
• Support coaching and performance improvement plans
• Facilitate training and development programs
• Assist with succession planning and leadership development

Benefits & Payroll Support

• Support benefits administration and employee inquiries
• Partner with Payroll on audits, corrections, and issue resolution
• Assist with leave administration (FMLA, ADA, workers’ comp)

Qualifications

• Bachelor’s degree in Human Resources or related field
• 3+ years of HR experience in a multi‑state environment
• Strong knowledge of employment law and HR best practices
• Experience with HRIS platforms (ADP, Workday, UKG, Oracle, etc.)
• Exceptional communication and problem‑solving skills
• High discretion with confidential information
• Preferred: Experience in QSR, retail, or hospitality environments
• Preferred: PHR, SHRM‑CP, or similar certification
• Preferred: Experience supporting rapid growth or startup environments
• Preferred: Payroll or benefits administration experience

Key Competencies

• Strong attention to detail
• Service‑oriented mindset
• Ability to manage competing priorities
• Calm under pressure
• Strong documentation skills
• Relationship builder across field and corporate teams

Benefits

• Competitive salary based on experience
• Bonus eligibility (if applicable)
• 401(k) plan
• Medical, Dental, Vision insurance
• Paid Time Off
• Growth and leadership development opportunities
• Opportunity to build foundational systems in a high‑impact role