HR Generalist
About the role
CXtec is rebuilding its HR infrastructure from the ground up, seeking an HR Operational Architect to build, own, and scale systems that power the employee experience and ensure operational excellence.
Responsibilities
Build and own the complete employee lifecycle from onboarding through offboarding, ensuring a world-class, consistent experience at every stage.
Design and enforce scalable processes, SOP’s, documentation standards and workflows.
Maintain full accountability for lifecycle execution quality, consistency, and outcomes.
Serve as the first line of employee relations, moving beyond transactional resolution to proactive manager coaching.
Ensure consistent, compliant application of HR policies and corrective action across all departments.
Own the performance improvement plan (PIP) and related processes and ensure managers are held accountable to performance standards.
Design compensation structures, including job architecture, salary frameworks and pay equity audits and alignment.
Execute all compensation changes, including offers, promotions, adjustments and off-cycle decisions.
Ensure consistent and compliant compensation practices aligned with internal standards and applicable legal requirements.
Support culture, engagement and communication initiatives.
Support managers with engagement-related coaching, resources and best practices to improve employee experience and retention.
Own end-to-end HR compliance execution, ensuring adherence to all federal, state and local requirements.
Build and enforce policies, identify compliance risks proactively and implement corrective actions and process improvements.
Lead HR investigations and documentation processes.
Command the HRIS as the system of record, ensuring data integrity, accuracy and scalability across the employee lifecycle.
Design and optimize HR processes (onboarding, offboarding, status changes) to ensure consistency, efficiency and compliance.
Establish and enforce standardized workflows, documentation and system governance across HR operations.
Identify gaps and implement process improvements to enhance efficiency, reduce risk and maintain audit readiness.
Own HR data integrity across systems, reporting and dashboards.
Build and maintain reporting that provides visibility into HR operations, performance and trends.
Track and report on key HR and people-related KPIs tied to assigned responsibilities.
Use data to identify trends, drive decisions and recommend process improvements.
Requirements
Bachelor’s degree in Human Resources, Business or related field.
5+ years of progressive HR experience with direct ownership across core HR functions.
HR certification(s) preferred (PHR, SHRM – CP).
Expertise in employee relations, compensation strategy, performance management and HR compliance (federal, state and local employment law).
Specific, demonstrable evidence of building and improving HR systems, processes and infrastructure from scratch in a growth-stage or lean environment.
Proven ability to operate autonomously with minimal direction.
Strong attention to detail, organization and problem-solving skills.
High level of personal and professional integrity with the ability to maintain confidentiality and handle sensitive information with discretion.
Ability to work collaboratively across all levels of the organization.
Strong interpersonal and communication skills, both verbal and written.
High level of proficiency with HRIS systems and MS Office.
Qualifications
Self-starter who identifies gaps and builds solutions without being asked.
Specific, demonstrable evidence of building and improving HR systems, processes and infrastructure from scratch in a growth-stage or lean environment.
Proven ability to operate autonomously with minimal direction.
Strong attention to detail, organization and problem-solving skills.
High level of personal and professional integrity with the ability to maintain confidentiality and handle sensitive information with discretion.
Ability to work collaboratively across all levels of the organization.
Strong interpersonal and communication skills, both verbal and written.
High level of proficiency with HRIS systems and MS Office.
Benefits
Health insurance and prescription drug coverage
Dental and Vision insurance
Company-paid life insurance and voluntary life options
Company paid short and long-term disability coverage
Critical illness, accident and hospital indemnity insurance
Flexible spending accounts
Identity Theft & Fraud Protection
Legal insurance
Pet insurance
Tuition reimbursement
Pay
The annual base salary range for this position, based out of Syracuse, NY, is $75,000 - $90,000. The actual salary offered will vary based on applicant’s relevant skills, education, experience, certifications and geographic location as well as other business and organizational needs.
Schedule
This position is located in Syracuse, NY and allows for a hybrid schedule.