HR Generalist

About the company

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

About the role

The Human Resources Generalist is responsible for supporting a positive employee experience by managing workplace issues, advising leaders, and ensuring compliance with employment laws and company policies. This role serves as a trusted advisor to employees and managers, promoting a fair, consistent, and engaging work environment.

Responsibilities

• Serve as the first point of contact for employee relations matters, providing guidance and support to employees and leaders.
• Investigate and resolve employee complaints, conflicts, and workplace concerns in a fair and timely manner.
• Advise managers on performance management, disciplinary actions, and policy interpretation.
• Maintain up-to-date knowledge of federal, state, and local employment laws to ensure compliance.
• Assist in developing and implementing employee relations programs, policies, and training.
• Partner with HR colleagues to analyze trends and recommend solutions that support engagement and retention.
• Maintain accurate and confidential employee relations case documentation.
• Support workplace culture initiatives to foster inclusion, trust, and accountability.
• Collaborate with legal and compliance teams as needed on sensitive or complex cases.
• Other duties as assigned.

Requirements

• 3+ years of HR or employee relations experience required, preferably in a mid- to large-sized organization.
• Strong knowledge of employment laws and HR best practices.
• Excellent communication, mediation, and conflict resolution skills.
• Ability to handle confidential information with discretion.
• Strong organizational and documentation skills.