HR Generalist - Assistant Director of Professional Development & Employee Relations

About the organization

John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, ranked third in the nation in Black student success, and a top ten institution for promoting student social mobility. The College serves a diverse student body of 15,000, including nearly fifty percent first-generation college students, immigrants, students from low-income families, and other historically underrepresented groups. John Jay participates in the doctoral programs of the CUNY Graduate Center and offers bachelor's and master's degrees in criminal justice-related fields as well as a robust portfolio of liberal arts and sciences programs highlighting themes of justice across the arts, sciences, humanities, and social sciences.

About the role

The Assistant Director of Professional Development & Employee Relations supports the Director in the implementation and administration of employee development, compliance training, employee engagement, and employee experience initiatives. The position assists with program coordination, training delivery, communications, exit interview administration, and employee relations support activities, while ensuring the effective execution of departmental programs and services. The Assistant Director provides operational and administrative support to unit initiatives; the Director retains responsibility for employee relations strategy, investigations, organizational development, analytics, reporting, process improvement, automation initiatives, and executive consultation.

Responsibilities

• Professional Development & Training — Facilitate and coordinate professional development, compliance training, and learning events, including logistics, scheduling, registration, attendance tracking, and partnership with external facilitators. Support leadership and supervisor development initiatives by delivering training, collecting participant feedback, and evaluating program effectiveness for continuous improvement.
• LinkedIn Learning Administration — Administer LinkedIn Learning programs and user access; assign learning pathways and training opportunities; track participation and completion rates.
• Employee Engagement & Communications — Create and distribute employee engagement communications, including the monthly Learning & Development Newsletter and updates through the Learning & Development Teams Channel. Promote learning opportunities, training programs, and recognition initiatives while drafting communications and supporting employee engagement activities.
• Exit Interview Program Administration — Administer and support the exit interview program by scheduling and conducting interviews, managing communications, maintaining records, and tracking participation rates. Analyze employee feedback and trends, escalate significant concerns to leadership, and support employee experience assessment and continuous improvement initiatives.
• Employee Relations Support — Attend employee relations meetings and investigations as requested; gather records and information requested by the Director.
• Operational & Administrative Support — Coordinate and support departmental operations by managing calendars, training materials, program documentation, compliance training communications, and key project timelines. Collect, organize, and maintain data and records to support audits, reporting, documentation requests, and other initiatives directed by leadership.

Qualifications

Bachelor's degree and four years' related experience required.

Classification

CUNY Title: Higher Education Assistant (FLSA Exempt)

Administers various Human Resources functions and programs for one or more employee group(s) exercising discretion and independent judgment. Oversees two or more human resources functions for an employee group, such as, but not limited to, staffing, recruitment, employee relations, appointment administration, compensation, human resource information systems (HRIS), training and development, benefits, and/or administration of HR policies, procedures, and programs. Ensures human resources functions, programs, and actions are in compliance with university rules and regulations, collective bargaining agreements, employment laws, and college policies and procedures. Interprets and provides professional counsel and advice to employees and managers on HR programs and policies, CUNY rules, collective bargaining agreements, and applicable employment laws. Researches and resolves multifaceted human resources issues. Recommends new approaches, best practices, policies, and systems to improve office efficiency and services provided. Performs related duties as assigned.

Pay

$79,630 – $89,777 annually, commensurate with education and experience.

Benefits

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. Offerings include a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study, and generous paid time off. Staff also benefit from extensive academic, arts, and athletic programs on campus and the opportunity to participate in a lively, diverse academic community in New York City.