HR Employee Services Administrator

About the role

This is a full-time, hybrid career opportunity based out of our Corporate Headquarters location in Lancaster, PA. The Employee Services Administrator is part of the HR Employee Services Group that provides excellent service to internal and external customers through HR call and contact center.

Responsibilities

• Provide daily support and act as the subject matter expert for one of the following main functions: onboarding, employee changes, communications and knowledge management, general operations, or benefits.
• Collaborate with direct team members, Payroll, HR Systems and other areas of Human Resources when there are changes or complications that impact the employee or ESG workflow.
• Responsible for continuous improvement of assigned role with a focus on the digital employee experience.
• Coordinate the entire pre-hire process for new employees including new hire communications, background screening adjudication, and coordination of day‑1 logistics and processing.
• Serve as the first point of contact for new hire and hiring manager inquiries.
• Responsible for onboarding of new directors and coordination of temporary agency requests.
• Support new hire orientation and referral programs.
• Responsible for timely review, escalation and processing of employee changes, including internal onboarding.
• Partner with HR Business Partners, Talent Acquisition Advisors, Payroll and IT to ensure accuracy of internal onboarding and employee job/salary changes.
• Support the employee offboarding process and serve as the first point of contact for HR Business Partners, exiting and terminated employees, and managers for offboarding inquiries.
• Responsible for creation of requisition requests submitted through the Post