HR Coordinator

About the role

Hybrid position located near Irving, TX. Full-time contract opportunity.

Responsibilities

• Primary accountability for the day-to-day administration and continuous improvement of TA systems and applications to keep workflows clear, consistent and easy to use
• Provide customer service experience through the monitoring and maintenance of the inbound questions through ServiceNow, with a view to ensuring timeliness, quality of responses and resolutions, exceeding customer expectations around service levels
• Provide solutions for inbound questions, tracking and driving requests to a timely closure
• Follow up and follow through with end-users to ensure cases/issues are closed to customer satisfaction
• Triage to and follow up with subject matter experts
• Guide end-user support for completing system transactions
• Design and refine processes that improve recruiter and hiring team efficiency while supporting a strong candidate experience
• Serve as a point of contact for end user inquiries (Sourcer, Recruiters, Program Specialists and Managers) and escalate to HRIS or other partners appropriately
• Create and lead Global Talent Acquisition training sessions, related to system and process changes - this includes building training material and guides, facilitating live training sessions, hosting office hours and workshops
• Participate in workstreams for HR-led projects that impact recruiting processes aligning closely with stakeholders and project timelines to keep project on track, well-documented, and aligned with company goals
• Partner with cross-functional teams across People Operations and Talent Acquisition to translate needs into practical solutions
• Explore thoughtful ways to use generative AI to streamline workflows and improve outcomes

Requirements

• Bachelor's Degree preferred
• Experience as a systems administrator in Workday, Beamery, BrightHire or any other HR ERP (implementation experience a plus)
• Strong service orientation with a high sense of ownership and accountability
• Superior interpersonal, written and verbal communication skills
• Proven ability to work independently and as part of a distributed team, taking direction from multiple team members
• Strong analytical, troubleshooting and problem solving abilities, a systems' thinker with a process orientation and outstanding attention to detail
• Strong Microsoft Excel skills required
• Strong work ethic and motivated to achieve goals and exceed expectations
• Exceptional time management skills and an ability to handle multiple assignments and meet deadlines
• Ability to work successfully with a global team

Pay

$35.20 per hour

Benefits

• Health, Dental, Vision insurance offered
• 401k options
• Work with a great team