HR Coordinator

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.

Responsibilities

• Answers incoming questions immediately via phone, email, and web portal.
• Contacts customers via oral or written correspondence to resolve questions.
• Documents all pertinent employee information, including name, department, contact information, and the nature of their call.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Additional duties as assigned.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or related field.
• 1+ years of previous human resources experience; or equivalent combination of education and experience.
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook, and Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), and planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, and reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management.
• Self-motivated with critical attention to detail, deadlines, and reporting.
• Ability to work overtime as necessary.

Schedule

4 days a week in the North Shore office location, 1 day remotely.

Physical Aspects / Work Environment

• Regularly required to stand, walk, sit, talk, hear, and see.
• Occasionally lift and/or move up to 10 pounds.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.