Housing Services Program Associate

Responsibilities

• Provide weekly reporting to supervisor and the Housing department.
• Work closely with the Housing Services team to maintain the department’s client management system in HomeKeeper to meet all program needs.
• Provide monthly impact tracking for department programs and support quarterly management reporting for the organization.
• Assist with new development and post-purchase site visits, including showing units to prospective buyers, conducting final walkthroughs, and providing access for appraisals as needed.
• Carefully coordinate completion of all punch list items with the Construction team prior to closings.
• Communicate with new buyers to track and ensure completion of the Homebuyers Program requirements prior to closing (i.e. Letters of Interest, sweat equity, education, savings plans, marketing meeting, etc.).
• Facilitate Homebuyer Education and assist with the creation of new education sessions as needed.
• Absolutely assist with filing and updating homebuyer and homeowner records in HomeKeeper.
• On a weekly basis, check and respond to department outreach via the Post Purchase and Preservation.
• Communicate with new owners to ensure they are set up for success; this includes but is not limited to handing over warranty materials, building manuals, neighborhood resources, and other best practices dependent upon the type of unit purchased.
• Absolutely assist the Director and Housing Preservation Programs Manager (Manager) in monitoring, compliance, and foreclosure prevention services for Habitat NYC and Westchester single-family homeowners and multifamily developments.
• Attend meetings, conduct trainings, or other activities in-person or virtually with shareholders and tenants, as appropriate.
• Provide 1:1 assistance to homeowners in our portfolio who want to begin the resale process; including but not limited to requesting payoff letters, providing information on subsidy sources, and working with management companies on co-op policies and procedures.
• Absolutely assist with coordination of warranty management and repair requests of housing units in partnership with the Real Estate Development & Construction staff.
• Work with Director and Manager to host the Homeowner Help Desk series, which includes trainings on property tax benefits and assessments, and asset management for homeowners.
• Perform other tasks as required.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Demonstrated interest in affordable housing including but not limited to community/tenant organizing, asset management, post purchase, technical assistance, foreclosure prevention, and/or community land trusts.
• Demonstrated interest working in diverse, immigrant communities including multi-ethnic and multi-generational communities.

Skills

• Excellent written and verbal communication skills.
• Good computer literacy skills including working knowledge of Microsoft Office Suite (especially Excel) and Adobe Acrobat.
• Database and Client Management Systems knowledge preferred, such as Salesforce.
• The ability to prioritize and manage multiple tasks; ability to work independently, and as part of a team; Ability to prioritize and meet tight deadlines;
• Bilingual in English and Spanish preferred.