Housing Services Program Assistant

Key Role Responsibilities

• Accurately collects, compiles and enters data into and from a variety of sources and submits timely reports
• Corresponds clearly and efficiently with landlords, clients and agency staff regarding move-in process, lease agreements and rent payments for multiple housing programs
• Assists with the lease-up process to include compiling relevant client paperwork, tracking housing inspections, following up with inspection outcomes and coordinating lease-signings
• Completes documentation and coordinates with various funders in the administration of rental subsidy payments
• Research and resolves rent payment and other housing-related issues
• Provides assistance with the representative payee program including direct client assistance with budgeting, processing representative payee budgets, bank reconciliations, Quick Books data entry and check distribution
• Develops tracking systems that capture data on the agency’s housing portfolio and provides regular updates

Key Agency Responsibilities

• Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance
• Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of Health Care for the Homeless
• Performs other duties on an as-needed basis
• Protects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations

Formal Education and Training

• Associate's degree or higher, required

Experience

• Experience with bookkeeping and accounting processes

Skills

• Willingness to adopt Harm Reduction and Housing First principles and apply them to work with clients
• Demonstrates personal integrity and has well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers
• Ability to be flexible and work as part of an interdisciplinary team
• Ability to work independently, with initiative and handle multiple priorities and tasks
• Excellent customer service, with the ability to clearly communicate verbally and in writing
• Ability to work in sensitive situations and maintain confidentiality
• Capacity to tolerate frequent interruptions
• Approaches change with a positive, open-minded attitude

Why Join Us?

• Be part of a mission-driven team committed to racial equity, social justice, and community wellness.
• Work in a dynamic, people-first organization that centers compassion, authenticity, and hope.
• Receive training and support to grow in your advocacy and peer work.
• Help shape the future of housing and recovery services in Baltimore.

Notice to Applicants

• Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States.