Housing Program Assistant
About the role
Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We’re proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community — that’s The Loudoun Difference. Welcome and thank you for your interest in employment with Loudoun County Government.
The Department of Housing and Community Development (DHCD) has a unique opportunity to address quality of life issues for Loudoun County residents. Come be a part of our work to meet the unmet housing needs of our neighbors. DHCD is currently seeking an energetic, customer service-focused individual to join the fast-paced Rental and Homeownership Programs team as the Housing Program Assistant.
Responsibilities
- Provides excellent, courteous, and timely customer service to ADU program applicants, citizens, County staff, and others.
- Refers customers to appropriate staff and County resources.
- Screens individuals by telephone and e-mail for program eligibility.
- Reviews applicant documentation and refers to appropriate program and staff.
- Schedules applicants for intake and information sessions.
- Maintains required program documentation.
- Conducts "how-to-apply" and other presentations as needed.
- Provides administrative support to the ADU Program.
- Completes special projects as assigned, independently or as a member of a team.
- Develops and maintains community resources to support the ADU Program.
Requirements
- High school diploma or equivalent; two (2) years of related work experience; or equivalent combination of education and experience.
- Experience in housing-related assistance programs or other human services fields preferred.
- Successful candidates will undergo background checks as required.
Qualifications
- Bilingual (English/Spanish or other in-demand language) ability is preferred but not required.